We had a bad experience with company few months ago. We were very disappointed about their non-professional services. All our WORRIES about the moving company were CAME TRUE
1. The movers did not put on any floor runners or floor sheets that caused the floors and carpets very dirty.
2. At first, they asked us to dismantle our furniture by ourselves. We rejected because based on their quotation sheet, they should do it instead asking us to do it.
3. They only wrapped our Yamaha Electrical Piano with plastic sheets instead of extra protection. That caused the music desk stop rail broken.
4. The movers did not accept the responsibility for breaking that part of the electrical piano. We called Ana on the next day and reported our complaints. Ana told us the manager will contact us to arrange a Piano Specialist to check the electrical piano. However we never received any calls from their manager. Finally we got Ana’s permission to check with the Piano Store to get the quotation of that broken part. It was $55 plus tax. Ana told us they will send us a cheque for $55 plus tax. However until now, we haven’t received any check or any reply from them again.
5. Even though we complained to the Better Business Bureau (BBB), this moving company did not reply to BBB too. If you really want to have better understand this company, below is the rating from Better Business Bureau. Please check it out before you make any decision:
http://www.bbb.org/kitchener/business-reviews/movers/toronto-van-line-in-toronto-on-1203208
- Approximate cost of services:
- $722.00