Not happy with the service at all.
I bought a coupon on Buytopia for eaves trough cleaning and inspection ($149 value for $59.00). Normally I would clean the eaves myself, but figured that for $60.00, it would be convenient to have them done by someone else.
Well, convenient it was not!
Setting up an appointment was difficult. Not only did I have to deal with an answering service, but when I did speak to someone, they didn't have very many dates available, and they wanted me to be at home when the service person came.
Once we found a date that worked for the both of us (4 weeks later), they called the day before to cancel and re-schedule, saying that the service person had a "family emergency". Life is life, and problems do arise, but when we tried to rebook, the next available date was another 3 weeks away.
Normally at this point I would cancel the whole thing, but the coupon was non-refundable.
With a 4 hour window of the service person coming, and weekends were booked solid for months, I reluctantly agreed to have them come on a weekday, and said that I could meet them during my lunch break from work.
On the day of the "cleaning", I arrived home for lunch just as the serviceman was packing up the truck. We stood on the sidewalk as he told me that upon inspection, the troughs were in pretty good shape, and that there were no real issues. He handed me the reciept, and left.
Now I got to see the work that was done. Sure my troughs were debris free, but it looked like he just used a leaf blower or a power washer to blast everything out. No cleanup what so ever! Everything that was in the eaves were now all over my porch, my walls, the ground and the windows! I spent about an hour cleaning up my property, and also discovered that he blasted a bunch of my shingles right off my porch roof!
Made a mess and damaged my roof!
Now, I left a message for someone to call me back, but no one ever did. No follow up calls, nothing!
So, I guess the moral of the story is, $60.00 cleaning will get you $60.00 of quality service. You get what you pay for!
I will never use Home Pro Exterior Services Inc again!
UPDATE: After I initially posted this negative review, Home Pro tried to hide this review by contesting it with HomeStars. "This review has been flagged for verification." They tried to claim that I was not even a client of theirs, and that I must scan and email a copy of the invoice to HomeStars to prove that I was indeed a client. I could not find the original receipt, so I called Home Pro to request a new one. I was told that a manager would call me back. I did not get a call back, but I did get an email stating that they did not have any service records with my name or address, and that I must have them confused with another company.
Well, luckily I later found the original invoice, and sent it to HomeStars, and my negative review was posted. A few days later the company added the nice response under my review.
At the time of this update, there are 3 reviews that say "This review has been flagged for verification." I can only assume that they were negative reviews that Home Pro is trying to hide, and that they do this for every bad review. Responding to the verification check is a hassle, and I'm sure there are a lot of bad reviews that were deleted because of this.
BEWARE!!!!! Read the reviews beyond the first page!
- Approximate cost of services:
- $60.00
- What could this company do to improve their services?
- Follow up call.
- Any advice to offer fellow homeowners facing a similar project?
- Do it yourself, or hire the kid down the street.
- Company Response
We at Home Pro are sorry to hear your dissatisfaction. When our company runs with some of the online deal companies we sell in very large quantities. Sometimes over three hundred vouchers. We do our best to accommodate everyone but sometimes long waits are unavoidable. When we sell so many vouchers we do tend to work at our company effort by sending each technician to as many appointments a day as possible so if a family emergency arises then we must reschedule as we cannot lean on other technician to pick up the slack. We usually try to squeeze people into the next couple days but sometimes Home pros and the customer’s availability can’t match up until weeks later. Just so you are aware for future reference, as long as your voucher has not expired or you have not redeemed your voucher (done on day of appointment). You are always able to get a refund from the deal company. We do use a power blower to remove the leaves and debris from the eaves trough and downspout unless it has rained prior to the appointment. Your call was not intentionally avoided. We do have a very busy office and if we can’t get a hold of people on the first call back then we wait till they return our call. I’m sorry we couldn’t get a hold of each other as you would have been covered under warranty had you not been satisfied with your work.