I used roof inspection and exterior service maintenance package through Groupon. On the first inspection day, a technician shows up 1.5 hours into their 9-12 3 hour window to clean eves? Maybe a communication breakdown? Anyways, he checks Groupon and moves onto a roof inspection. I mention him my two areas of concerns, unleveled area of eves and small leak of water near a particular roof vent. He comes down in less than 15 minutes, and mentions that there is no issue around the vent but quotes some additional roof maintenance work as well as leveling and re-securing of eves. I agree to additional work and pay some deposit, thinking he is going to continue working, but the technician disappears? I call office right away to find out that I had to be booked for another service a week later. Another communication breakdown here… I wish they value our time trying to be home more seriously. On maintenance day, I ask a new technical to pay close attention to the “suspect” roof vent as well as the “quoted” unleveled area of eves as I had to go to work. He completes his work and leaves with some before and after pictures to my wife that I have asked for. I come home and I see unleveled are of eves untouched… Also, still no issue reported around the “suspected” roof vent. I initiate a return for a technician to address eves to be leveled properly, and a reception warns me about $125 charge may apply as this is going to be a warranty service. How can it be a warranty service when the work wasn’t even done to begin with? Another new technician comes, now in two weeks to check out eves. He actually did some good work, as best as he could to address our issues. Thank you. Next day, heavy rain comes down and I find an actual water leak near the “suspected” roof vent. If they are a real technician and really paid attention to what I was asking, shouldn’t they have caught the issue at inspection or during roof maintenance? So I try to initiate another “warranty” call, but all I can get now is an estimate, which takes another week to be even quoted… I called another service provider, got a service appointment ready in two days, a technician arrives right on time as promised, he spots an issue within 5 minutes, and replacement of roof vent and surrounding singles were done in 45 minutes. In conclusion, communication within their office is terrible and sub-per customer service in general. Home Pro is OK for eves, but never again for roofs.
- Approximate cost of services:
- $875.00
- Company Response
Fumippu, We are disapointed to hear of your not completely happt with the company. To address your first point raised, your given appointment time of 9-12 is a window of arrival time. This is not a guranteed start time of 9am as we have to leave time for travel and time to pick up materials. We planned to come out and finish the work on a seperate day so we could send an advanced more experienced technician. Th service charge you were warned about is company policy, if the problem that we are being called out for has nothing to do with what was in the contract/ any of the work we have done then you are just paying to have the technician there. You would not be issued another warranty for your vent because it was not in the contract.