I ordered chimney cleaning from a Groupon promotion. Got upsold on some chimney repair work. The day scheduled for the work was Tues Oct 30 2012, predicted to be cold, rainy, and unsuitable for quality roofing work which would last. Late last week I called to find out what the weather policy was, and received no specific answer. Monday by noon no one had contacted me about whether or not anyone would be attempting to work in the rain, or when it would be rescheduled, etc. At this point I decided to call and cancel as this company simply could not be trusted to be up on my roof. Scott called back, and without saying a word about the status of the appointment for tomorrow, instead asked what he could do for me. I asked why no one had contacted me and there was no explanation. I asked why I should trust a company that would do roofing work under poor conditions rather than reschedule and Scott said the whole office was laughing at this call. Haha. Suffice it to say that the 40% deposit was completely non-refundable. Check the homepro thread on redflagforums before you sign. I wish I had.
- Approximate cost of services:
- $775.00