The Home Professionals No Longer In Business

Had a Chimney cleaning on Oct 31, rainy day and a technician showed up saying the regular guy called in sick that day so he was taking over. They new it was a TeamBuy certificate I had purchased and their supposed $200.00 cleaning only cost me 40 bucks. However, thats not the point. He said my chimney looked very dirty yet was completely done within 25 minutes and that was from the time the van arrived, to setting up the ladders to checking out the roof and inspecting the eaves and "thoroughly" examining the second chimney , along with 10 minutes of telling me I needed some tuck pointing done and an eavestrough cleaned. So being generous there was about 10 minutes (maximum) focused on the job I called them for.

Additionally, they did not bring a brush to clean the fireplace and asked if I had a broom or dust brush to borrow, I am pretty sure this is an item that is important to their job. There were no photos taken of mine to show me like I read in one other comment as I would have loved to see it, I had a fire the night after they cleaned in and opened the flu which was still caked with soot, I had to scrap it off myself.

I called the next day to let them know of my dissatisfaction and received a call back from Scott who was not helpful in the least and really didn't seem to care that I had an issue, all he said was chimney cleanings are fast. Didn't offer to have someone check out the work that was done, he didn't offer any sort of solution other than he will look into why they didn't show up with the proper tools. Well, I never heard back and there was no response to an email I sent so again, horrible customer service. Not exactly sure what level Scott as he does not tell you but if he is in any sort of management position it sure doesn't show.