I purchased a shower door with the Industria matte finish. To be clear I am very happy with the finished product, although the process was very disappointing. After they came to make measurements, they said it would be 5-7 days for installation. After 1 week I called, they said it was a mistake and it takes 2 weeks. I called again the next week, they said to call back the following week. On the third week I got a hold of Frank, and he apologized for the mixup. The shower door was installed and they were going to come back the following week to add the Industria. After they applied it, I noticed that there was a lot of splash outside the door. I called Frank, who seemed testy with my problem (maybe some of their customers complain of a little water leakage). But finally agreed to schedule a service call, but not for another 3 weeks. They came and quickly determined the door was raised, easily lowering it with a tool. But the door looks great.
Update: I had another service call for some minor issues, and received prompt assistance. We had a chat to sort out misunderstandings.
- Approximate cost of services:
- $3,000.00
- Company Response
Hi Alex, we are delighted that you are happy with the finished product. We are sorry to hear however that the process let you down. We do try our very best to fabricate and install as quickly as possible. Our turnaround time is typically 2 weeks from measure to install with regular shower enclosures. There must have been a miscommunication as it would be impossible for us to commit to 5-7 days. With Industria showers such as yours, the process does take a little longer as we have to wait for the silicone to cure before we can apply the Industria strips. We do try as well to service doors as quickly as possible. We apologize for any irregular delays that occurred.