I got my 3 basement windows done by this company approx 1 year ago. We recently experienced some flooding and couldn't pin point were exactly it was coming from. I called a professional inspector to come in and find out where exactly the problem was. Upon the inspection being completed i was advised that the seals failed around all 3 windows and with all the rain we had through the summer it ended molding between the drywall and wood flooring we has just put in. As soon as i was told this i advise the company of what happened. I was told they would send a representative out. The rep who came was extremely rude and told us no flood was not caused by the window yet he had to 3 large tubes of caulking around all the window. I call the company again only to be told they have to speak to their manager. I have a 11 month old son in my house and i am extremely concerned about the mold. Ive contacted Pro Vinyl several times and i keep getting ignored. As a civil servant i pride myself on client satisfaction. Yet this company who i thought would step up to the plate andctake responsibilty for something they did choose to hide and dodge me. I would Never recommend them to any friend or family.Beware of this company yes they may install your windows and everything is good. But if they make a mistake they will not correct it.Even now i recieved 0 cooperation with this company. Now i will have find a way for my basement to be fixed.
- Approximate cost of services:
- $4,000.00