Exceptional Service and Professionalism from Start to Finish
On July 18th, 2024, we had the pleasure of having a new air conditioning unit and furnace installed by Convertible, and I cannot speak highly enough about the entire experience. From the initial consultation to the final installation, every step was handled with utmost professionalism and care.
Our journey began with a visit from the sales representative. He was nothing short of amazing. He took the time to thoroughly understand our needs and provided a detailed explanation of the best options available for our home. His knowledge and honesty were refreshing, and he made sure we felt confident in our decision without any pressure. His dedication to customer satisfaction is truly commendable and set the tone for what was to come.
On the day of the installation, The installer and his partner arrived right on time and immediately impressed us with their professionalism and efficiency. They worked diligently and meticulously, ensuring every aspect of the installation was perfect. They took great care to protect our home during the process, leaving everything spotless once they were finished. It was evident that the installer was highly skilled and took immense pride in their work.
Throughout the installation, they communicated clearly about what they were doing and even provided some valuable maintenance tips for the future. The level of customer service we received was exceptional, making what could have been a stressful experience smooth and hassle-free.
The new air conditioning unit and furnace are performing flawlessly, significantly improving our home's comfort. The difference is noticeable, and we are incredibly grateful to Convertible for their outstanding service.
If you're looking for a reliable, professional, and customer-focused company for your heating and air conditioning needs, look no further than Convertible. You can be assured of a first-class experience from start to finish. Thank you, Convertible, for exceeding our expectations and making our home a more comfortable place to live.
- Approximate cost of services:
- $7,750.00
- Company Response
Brian, wow wow wow! Thank you so much for taking the time to write such a detailed review. Sharing your experience with others is so important to everyone and we are very thankful to you for doing so.
I am glad you love your new system, the Armstrong by Lennox is a beautiful system. Enjoy it always, Marnie, Amodeo, general manager.