I am very pleased with the level of service I received through Convertible Heating and Air conditioning.
Our furnace had been on its last leg for a few years now and we've been procrastinating on replacing it as we knew the piping needed to be replaced and with a finished basement we had our concerns.
During our annual maintenance Direct Energy found a crack in our H/E and shut the gas off due to safety concerns. We immediately contacted a number of HVAC companies and received quotes ranging between $2.5k and $6k... We met a number of consultants but none were as professional and considerate as Sean, from Convertible! He was on time, explained our options, suggested options for cost savings, and he even offered us a few spaces heaters! Based on this alone he earned our business but it didn't hurt that they were also the cheapest option. A few days later their installers came and did a fantastic job of keeping our home clean. They did have to make 3 small vent hole size cuts in our drywall but nothing excessive.
Unfortunately, we did have a small problem with our furnace after about a month of use. However, once we called Convertibles 24/7 service line they had a tech out the same day to replaced a faulty limit switch, after hours to boot. I'd like to make it clear that this small hiccup was due to a manufacturing issue and was no fault of Convertibles.
The furnace is working great and we are very happy we went with Sean and Convertible!
- Approximate cost of services:
- $2,350.00