Convertible Heating And Air Conditioning

My 17 year old furnace and air conditioner needed replacing and after researching various companies I contacted Convertible Air. Chris came to my home and after inspecting, provided a quote for several different options. He was knowledgeable and patient with my questions, explaining the options clearly, including warranties and OPA rebates. The installers, Brandon and Josh, arrived on time, worked steadily, were also patient with my questions and cleaned up well. Brandon even phoned the evening before the installation to confirm the time. They tested everything before leaving and explained operation of the new thermostat to me. My one and only concern relates to the air conditioner. Chris had thought the new air conditioner would fit on the existing brackets. I'm unable to have it placed on the ground as that area slopes (limited options for placement as I'm in a townhouse). The new air conditioner was slightly wider than the brackets so a new concrete slab was placed on the brackets with the air conditioner sitting on top of that. It does appear balanced and stable. I did mention this to Chris on the phone the next day and he was reassuring that Convertible Air stands behind it's products and installations and should I have any difficulties to call him and it will be rectified. Given my experience this far I would certainly recommend Convertible Air. Thank you to Chris, Brandon and Josh.