Raj from Convertible did a great job! He was courteous and professional. I am extremely satisfied with Raj, but the reason for giving a 7 out of 10 is because, $185 for one hour of work is highway robbery! This is not Raj's fault as I am pretty sure these prices are set by the company. If you reduce the prices I am pretty sure that you will get more frequent business, as there are many companies out there who offer the same services as well. Thank you for fixing my A/C Raj!
- Approximate cost of services:
- $185.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Damien, thank you for your review of Raj, he - like all of our staff are wonderful human beings. I'm sorry that you feel you paid too much, but I am here to assure you that you did not. Raj, nor us, set our rates -we follow the Flat Rate book that most HVAC companies use in Canada. The service call is $89 which includes 30 minutes of time, if it goes past that the next hourly rate is $75 + hst. So, you got exactly what we quoted you on the phone $89+75=164 plus hst ($21.32 tax) which totals $185. So we did not overcharge you at all, and we did not try to upsell you into spending anything more. And in fact we are swamped with repeat service customers for the very reason that we do give fair rates with excellent technicians that fix things properly. To employ the cream of the crop installers, to have 35 trucks on the road 24 hours a day, to have WSIB, 5 million dollars of Insurance, E.S.A, TSSA, and HRAI certifications and to be open 24 hours a day cost us a lot of money. It is these such expenditures that formulate the Flat Rate Book rates, and is how we know we are very competitive. Please do more research just for fun, it will prove I'm telling you the real facts. We never overcharge people, read our homestars reviews, most people mention how well priced we are :)
Thanks again for your nice comments on Raj, I will pass it on to him. Thank you, Marnie Amodeo General Manager