Before going for convertible, I obtained 5 quotes from different contractors. Chris was the sales person and he very quickly impressed me with his knowledge and efficiency. Looking at the customer satisfaction ratings and the very competitive price, the decision was obvious. The installers Josh and Brendan came on time. They explained to me what they had to do and went on to do the job. They took care of everything: they returned my rental water heater, took the old equipment and cleaned up after the job. It took about 6 to 7 hours for everything. On their way out they told me that everything was working, we did a quick inspection of the work and they left.. Unfortunately, I did not ask them for a demo and when I tried to put the system on "fan" just to check it out, nothing happened.. I called the office and they very quickly connected me back to the installers. We tried to troubleshoot over the phone but it was obviously beyond a simple problem. They committed to come back the next day at 7h30 am and they were right on time.. After 2 mn, they discovered that there was something on the furnace that was not plugged properly. Everything was working after that.. So the only opportunity for improvement for me is to test the system with the owner present before leaving.. Based on my sales and installation experience, I would highly recommend convertible.. We have not used the system at all so far due to the outside temperature but i do not anticipate any problems and i am now confident that i can count on them if something goes wrong. Thanks very much for everything.
- Approximate cost of services:
- $7,500.00