The installation was quick and the guys seemed very knowledgeable, suggesting appropriate placement and double-checking before they did any work.
After they left, we discovered that our builder had incorrectly wired the furnace which led the air conditioner to not turn off at all, regardless of what the thermostat said. We called Convertible and the installer, Roop, called back within 15 minutes to try to walk us through a quick fix. When that didn't work, he promised to come back the next day (a Sunday) which he did. He took a look again and then provided a detailed explanation of what we would need to tell the builder to fix the problem.
We were very impressed with the service provided by Convertible, particularly on the weekend.