Convertible Heating And Air Conditioning

I am very pleased with the level of service I received through Convertible Heating and Air conditioning.

Our furnace had been on its last leg for a few years now and we've been procrastinating on replacing it as we knew the piping needed to be replaced and with a finished basement we had our concerns.

During our annual maintenance Direct Energy found a crack in our H/E and shut the gas off due to safety concerns. We immediately contacted a number of HVAC companies and received quotes ranging between $2.5k and $6k... We met a number of consultants but none were as professional and considerate as Sean, from Convertible! He was on time, explained our options, suggested options for cost savings, and he even offered us a few spaces heaters! Based on this alone he earned our business but it didn't hurt that they were also the cheapest option. A few days later their installers came and did a fantastic job of keeping our home clean. They did have to make 3 small vent hole size cuts in our drywall but nothing excessive.

Unfortunately, we did have a small problem with our furnace after about a month of use. However, once we called Convertibles 24/7 service line they had a tech out the same day to replaced a faulty limit switch, after hours to boot. I'd like to make it clear that this small hiccup was due to a manufacturing issue and was no fault of Convertibles.

The furnace is working great and we are very happy we went with Sean and Convertible!

Our furnace was red tagged by another HVAC company in late October 2014. Our furnace needed to be replaced. We contacted this company to install a new furnace. Our sales representative, Sean showed up on time. He clearly laid our options and explained the differences between the furnaces. Sean did not pressure us to buy on the spot and he encouraged us to get other quotes. On installation day, the technicians were quick, efficient and kept a clean work area. We are very happy with the service we received and we will use their service again. Thanks again Sean!

I contacted Convertible Air for a quote after my parents had theirs done through them and were more than pleased with the service as a whole. Chris came to provide the quote and provided me with all of the information that I needed to make an informed decision.

The service was completed quickly and efficiently, including the necessary follow up to ensure that the job was finished in a timely manner.
I would recommend Convertible Air without hesitation!!

I was referred to Convertible Heating and Air by my home inspector who's opinion I value and respect. Since then I have changed 2 furnaces and one air conditioner and I am in process of my 4th purchase from Convertible.
Each and every time I called Marnie she has been incredible. She has given me great honest advice telling me what I need or don't need, prompt with her appointments and installation, advised me on best product and value to buy for my money, patient for all my questions or concerns, and always available to answer me.
One time I emailed her after midnight figuring I will get an answer in the morning and sure enough she was by her emails and we started a dialogue that late at night.
Everything from the initial estimates through the paper work, installation and even helping me with the rebate paper work was a pleasure, comfort, and reassurance.
I give Marnie a 10 out 10 and I have and will continue to refer her to others.

We met Sean and he quoted us a tankless unit to replace our 15 year old water heater tank. Sean was great and knowledgeable, and set up an install the following week. Toby and his team, disconnected the old water tank, completed the install, and cleaned up just over 4 hours. There were a couple of issues after the install but Toby came by and fixed the problems. Great service overall. Thanks.

My furnace wasn't working this morning. I called Convertible to book a service call. I used them before and was satisfied. The receptionist couldn't tell me when a tech would call. I left my number and waited....and waited. Finally I called another company and was helped immediately with a scheduled visit. It's 9hrs later and Convertible still has not returned my call. I understand if they were busy, but they didn't have decency to call me back. They lost my my business for good.

Marnie came to quote me on the job for my new furnace and A/c, and I was extrememly impressed by her knowledge and willingness to explain to me what she was doing. Ironically, two days later our traditional hot water tank broke down, so I called her again... and she amazingly got someone out the very next day to install a brand new on demand system. Dieter did the install job of that, as well as the furnace and a/c a few weeks later, and he did a great job. he was very patient with me as we tried to work out the best ways to vent the new systems in a house that just wasn't built with that type of venting in mind. I'd recommend this team in a heartbeat... especially considering they were also the lowest of the three quotes I got for the work!

Recently had a new Navien combi unit installed to replace my existing boiler and water heater. I am very happy with the product and service from Marnie. The installation by Tom, who is friendly and knowledgeable was exceptional.

My sales consultant Sean is very professional and trustworthy. He is very detailed in all aspect of his products. As for installation, Diefer is very punctual, works very clean, and always smiling. Thanks guys.

We had our hot water tank die on Thanksgiving weekend and Convertible had a very helpful technician (Mike) come in the same day to help us manage the issue. While it took nine days to get a new tank due to it being on back order, which meant no hot water or heat for that time, when the tank was ready for installation, the installer (Dieter) was on time and knew what he was doing. He installed it (as well as additional valves and the building code-mandated new exhaust venting) quickly and professionally and even helped clean up afterwards. We'd recommend this company to anyone in a similar situation.