Convertible Heating And Air Conditioning

Convertible installed a new air conditioner for us today. They had previously installed an new furnace.In both cases they were prompt, courteous and efficient. We would have no hesitation in recommending them

Chris came to our home to give us a quote and explained which model would work best for our needs. The workers installed the unit on schedule, they were very professional, cleaned up after the work was done and also returned the rental hot water tank for us at no extra charge. Their price was competitive and had very good warranty coverage. It has been 3 days now since we are using the new tankless model and so far so good! We will call in the near future for furnace & AC quote.

Adam and his assistant did an absolutely wonderful job. Very professional and cleaned up everything upon completion of the work. Very much appreciated! No hesitation to recommend Adam and Convertible.

We've used Convertible multiple times in our current house; they installed our tankless water heater (with an unusual venting requirement) and the experience was so pleasant that we had them back again a year later to install our central air unit.

Most recently we noticed a gas smell in our utility room and Marnie had someone out the same day to locate the leak (on the original furnace supply line, notably not installed by Convertible) and patch it up right away.

What I've found the most refreshing is that of the 4 or 5 workers we've had from Convertible in our house every single one has been not only professional, friendly and prompt, but have gone out of their way to explain the work they've done to someone who knows a fair bit about computers but nothing about furnaces and water heaters.

When we move to our new house we know who we'll be calling if we need HVAC services...

Very pleasant transaction, Marnie provided a few options/estimates, answers for all our questions with very competitive prices.
Installers crew came (Branden/Josh) in a few days later and did the work in less time than estimated, everything is working great and dealing with this company is an overall great experience, I would recommend them to anyone looking for a new ac/heating system in the GTA area!

We had decided to switch from oil to natural gas to heat and cool our home. We requested 3 estimates, including one from Convertible. Marnie arrived when she said she would. She is very knowledgeable about HVAC systems and rebate programs offered by various levels of government. She was able to provide us with the information we needed to make an informed decision without making a high pressure sales pitch. The estimate to remove all oil equipment and install a high efficiency furnace, air conditioner and hot water tank was very reasonable. All of the work was done very efficiently; one team to remove the old equipment and another to undertake the installation. Both teams made every effort to carry out their work with minimal disruption or damage to our home. All of the work was completed in 2 1/2 days. We would highly recommend Convertible.

This company is terrific to deal with. We needed a new furnace and water heater; Marnie showed up as scheduled, did a thorough evaluation of our needs and very clearly laid out our options - without any hint of a hard sales job. The price she quoted was by far (and I mean BY FAR) the best we received, and we agreed on an early installation date. On that date, Adam and his assistant (Andrej??) came on time and immediately got to work. They were polite, efficient and hard-working. Despite their best efforts, they were not able to complete the job on the same day - rain and cold weather prevented them from finishing the necessary work on the outside of the house (concrete sealing around the vent pipes). However, they made sure we had heat and hot water before packing up. They returned three days later as promised, and finished the job. Before leaving - on both occasions - they cleaned up and left the work site (and access to it) spotless. Despite having to work in cramped conditions, and having to make two trips to complete the job, there was no attempt to justify any upward price adjustment - we paid exactly what was agreed to at the outset. It is indeed rare to find a company such as this one, that combines high quality, great service and economical prices. I would not hesitate to recommend them to anybody.

I was recommended this company by a friend after running into lots of shady HVAC technicians and sales people. I called Convertible Air (and spoke to Marnie, who was VERY helpful), I had been screwed over a few times by Sears and was fed up paying to repair the new furnace I got. It came with a 'warranty' however they would only visit once a year. The first time they visited this year is because a part was recalled. I do not believe I should be responsible for it. The furnace stopped working, I made the call and the service technician Raj showed up within a couple of hours (I was shocked and expected to wait days). He was polite and very thorough in explaining what the problem was. He even went out of his way to show the codes that were not met by the original installers. I will be contacting Sears in the future to have them rectify the situation. I am thoroughly impressed with the service provided by this company and will likely use them for future installations of my other properties.

A week ago my wife noticed that the furnace was running, but no warm air was getting pumped out. Upon checking this, found that it definitely was not working properly. Called Convertible Home Services, a technician was able to come the same day. He patiently explained to me that a part that was not functioning properly needed to be replaced. Problem was that between labour and part cost, it would come close to $900. He recommended a newer more efficient furnace for slightly $1000 more, as mine was already 18 years old, and sooner or later some parts were bound to go bust, and my costs would be even more. On the following Monday the service guy came in ( Deiter ), very courteous and punctual. Installed everything properly, cleaned up, ran diagnostic tests, and everything turned out fine. I have purchased an A/C unit from Convertible, and have found the service and advice proffered to me by Marnie and Ken have been very helpful. Thanks again for the great work and service, I will be calling you for all my heating and cooling needs from now on.

I contacted Convertible Heating and Air Conditioning last spring in response to a promotion in the mail. It was nice dealing with Marnie and the rates were indeed competitive.

However, upon installation the unit was not able to operate on the Auto setting. We were told that it would be okay for the unit to operate on the “Fan/On” setting, as it helps with circulation. In addition, we were told that since it was under warrantee, a service person from the company could come back to fix what was wrong at no charge (as the installer did not have the necessary tools on hand).

We were not followed up by a service person and as I had just had a baby, did not remember to call the company back until receiving an exorbitant energy bill (after that summer). Upon contacting the company, we were informed that it was too cold for a diagnostic and that the work would have to wait until the following spring (before the warrantee expires).

We followed up a few weeks ago and a service person diagnosed the problem and returned to complete the repairs. The service guy followed up later that day to say that we unfortunately had to pay after all. There had been a misunderstanding between him and the company and repairs had been done to our furnace circuit board, which that affects the operation of the AC unit. As only the AC was installed by the company the labour would not be covered.

After following up with the company, the only explanation I received was “well, someone has to pay” the service person. Although the owner accepted that the misunderstanding was their fault, I was told that our options were to (1) make payment (at a discount) or (2) the service person could return to undo the work that was completed.

Topping off this entire situation, we recently received a reminder (in the mail) from the company to extend our service warrantee. All things considered, this experience has been mediocre at best.