Convertible Heating And Air Conditioning

Got a quote over the phone. When they came in to check out the situation they were on par with their quote. Came in and got the job done in under 3 hours. Great work.

Sam from Convertible Heating and Air Conditioning was very knowledgeable and polite and provided top notch customer service. He answered all of my questions and gave me unbiased answers in regards to which equipment would work best for my home. His service technicians were very polite and great workers. They came and did an excellent job and provided me with organized and proper paper work. I would recommend this company as they are family owned and truly live up to their 45 years of experience.

When we first turned on our A.C. in a house we'd just bought, it didn't work. With a 3 year old and a new baby and heading into a week of temperatures over 35 degrees, this was not a good situation. I spoke with Sam from Convertible Heating and Air Conditioning and he was great. We had a new air conditioner in the next day and were cooled off by the hottest part of the afternoon. The technicians were friendly and professional.

100% amazing from start to end!
Our A/C unit was not functioning during a very hot week. When we contacted Convertible Heating and Air Conditioning in the afternoon I was originally told someone would come out first thing the next morning (which I was happy to accept) but once the gentleman on the phone heard my baby in the background he immediately took it upon himself to prioritize my call and someone was at our place within hours.
The technician who arrived was absolutely wonderful. He not only got right to work but explained what had happened and also extended advice on our aging furnace which we have been worried about.
A company who demonstrates empathy with its customers is hard to come by these days and that is exactly what we received from Convertible. From the courtesy we received over the phone to the great service we received in house, we will only be using Convertible Heating and Air Conditioning going forward for all our heating and a/c needs!!

I am extremely impressed with the personalized level of service that Convertible Heating and Air offers. I feel like I now have a friend in the business that will be there for me WHENEVER I need them.
We moved into a 98-year old house in the city last fall, that came with a 26 year-old clunker of a furnace and a window A/C unit. Coming from a condo, I never needed to know much about HVAC. A good friend of mine who recently used Convertible Air highly recommended Marnie and her team, so I was sold (although I got a couple other quotes first, and Marine’s prices were the best….then I was sold). Marnie came over and was extremely patient explaining everything to my wife and I. In addition to the new high-efficiency furnace and A/C unit, we got an updated water heater from her as well. They were installed by a couple of Convertible’s technicians who were very nice guys. They did mention that because the A/C unit was installed in the fall there may be issues come summer time, and that they would come back to fix it.
Once spring hit, the A/C unit seemed to be working okay, until a really hot day in May, it stopped working. My wife was days away from delivering our second baby, and was uncomfortable even before we lost our A/C and it became 90 degrees in our house. We also had our toddler sleeping upstairs, where it was easily 10 degrees hotter. I called Marnie on her cell phone at 10pm on a Friday night, and being empathetic to our situation had two of her technicians out to our house within an hour. Hey worked on the problem until 1:30am and came back again after the baby came, just to make sure that the problem wouldn’t happen again. What more could you want from your local heating and air company?

My new home in Scarborough closed during a heat wave and getting air conditioning was a must. Convertible Heating & Air Conditioning was there early the day after closing and installed a new furnace & air conditioner. The job was very tidy, and fairly priced. Adam & his installation crew took their time to ensure the job was done thoroughly. I am very impressed with the workmanship and product. The Direct Air side discharge air conditioner was as quiet as promised. Thanks for the good job...

We just gutted a home we bought and everything is new. The furnace and air had to go. I called a few companies before I felt comfortable with the info I received to questions I was asking. I first spoke with Grant and he was so helpful and anything he couldn't answer he checked with Marnie, the owner of this long-time family run company. I live in Aurora and Marnie came all the way out to look at the job, she was awesome! I was amazed at how much a woman knows about heating and air. She assessed the situation and got back to me promptly with a price. I felt the price was very fair, knowing how much work was involved. I also had them convert a wood burning fireplace to gas. I had priced that with 3 previous companies and Marnie had that beat by several hundreds, not an easy or cheap job I may add, lots involved with converting the chimney and so on. She gave me an installation date and the furnace crew who came were there like clockwork. Those guys Dave, Roy and Mike were also awesome, smart, friendly guys. I have only great things to say about this company and I am so happy I lucked into finding them. I highly recommend to everyone, especially those of you who are renovating and really need to deal with a company who knows what they are talking about and who DELIVERS!!!!!

I had some gas lines installed and a wall-mounted AC unit installed by Convertible. They were quick, efficient and left the place spotless. Very satisfied. I would recommend the to others in the future.

We had a furnace guy all set to come in and install "everything" for us and we thought we had a decent price. A friend gave me Marnie's number and we are so glad she did. Convertible was fast, reliable and very cost efficient! We were so pleased with the service we received and the price we paid. I would highly recommend Convertible to anyone!! Marnie was very knowledgeable and easy to work with. The guys that came to install were polite, courteous and quick. I cannot say enough good things about them. You won't be disappointed if you call.

We were doing a complete renovation of our home, replacing all HVAC and water heater. From the initial contact to the office through to the end of the project, service and work was stellar. If we could rate more than 10 we would. The gentleman at the end of the phone was friendly, polite and helped get Marnie in quickly for a quote. We reviewed 3 quotes and Marnie's was reasonable, but bigger than the price we were confident in Marnie and her advice; she was extremely knowledgeable about the products and install. Marnie helped us determine the best equipment for our needs; when we were hesitant about the tankless water heater she encouraged us and told us we'd not regret it, she's absolutely right! When time came for the install her team was awesome. During the reno we had several delays which affected Marnie's team but they acted professional and with understanding and worked with us at no extra cost. We've been in contact with Marnie for items outside of our project for referrals and such and she has always been accessible by phone and quick to return our calls. We do not hesitate promoting Convertible Heating. We can't give enough praise, and we're not the easiest to impress.