Incredible customer and repair service
Word Order No: 303227
I highly, highly recommend Elite. Overall, I had an incredible experience with Elite Appliance Service. The front desk team helped us check to see if our builder home (1-year old) would have a warrantied washer. Unfortunately it wasn't. That being said, Benjamin, our service tech was incredible. He took the time to inspect and test the machine thoroughly. Because the machine was still new, instead of replacing the front door seal, he re-installed and adjusted the original seal and retested the washer. Everything was perfect!
In a world short of customer service and companies have little regard for consumer costs, Benjamin and the whole Elite team are a breath of fresh air. The service was courteous, customer first, honest, and quick. They could have simply installed a new seal and hit the customer with a large bill, but instead looked out for the customer's best interest and fixed the machine without incurring additional costs.
Benjamin even took the time to take us through some tips and tricks specific to our machine.
THANK YOU!
- Approximate cost of services:
- $125.00
- Company Response
Thank you very much, we appreciate your feedback. I will be sure to forward this to techs manager to see he his recognized for his efforts.