We used Monster Plow to do snow removal services this year. It was a pretty mild winter but they still managed to salt and plow the driveway when there was more snow or ice. We chose the premium package because we wanted the work being done in the early morning which was great to have. One day we needed them to salt our driveway and they came so quickly! The only thing I was not too happy with was that they indicated they would come once the snow stopped. Despite the fact it didn't turn out to be a huge problem because of the lack of snow, we run public workshops and we have typically 20 people showing up. I would have been really upset if the people arriving for the workshop had to plow to get through or out. I noticed other businesses had their property cleared and plowed unlike ours. I guess if we really did need them we could have given them a call and figured out a time for them to come in. But we weren't too happy about that. Other than that I really appreciated their communication services such as the e-mail updates.
- Approximate cost of services:
- $0.00
- Company Response
Thank you so much for providing a thorough and insightful review. We are glad that you see the benefit in our Priority package which provides early morning service. In response to your concern about waiting for the snow to stop falling, we have improved our service for the upcoming winter to better handle ongoing snowfalls. We know that our proposed improvements for the 2016-17 winter will be just what you need to further increase your satisfaction.