Monster Plowing Company

UPDATE: After posting my last review with a 1 rating, the guys at Monster addressed my concerns, were very communicative and responsive, and resolved my issues. Thanks guys.

I hired Monster Plow based on all of the positive reviews that I'd read online. But unfortunately, the level of service I've received this year hasn't been anywhere close to what others have written. I don't know if they contract the work out to a local team or what, but they routinely show up days after a snowfall, and once they do show up they do a quick 5 minute job and don't clear areas that I paid to have cleared, plus they have forgotten to put down green ice melt several times. I've had to contact them three times to have them come back to do a proper job, and on one occasion I was actually told that they couldn't come because the crew had to rest before the next snowfall. I'm paying more than double what I paid my last snow removal company, and I figured given the price, the work would be so much better, but that's not the case. I'm guessing the customers getting proper service are paying extra as a priority client.

We contracted Monster Plowing for seasonal snow removal for the first time this year. They are punctual, efficient and reliable. Whether it has been a small snowfall, or a big dump like yesterday's, they have done their job just as we had asked. We are very happy with their service. To me, it's all about the customer service.

I used Monster's snow plowing service for two years and found them to be reliable, consistent and professional. Snow was cleared within the time frame specified in the contract and I experienced good response times when I called with questions. I found Mikhail to be very professional and accommodating with my changing circumstances during last year's winter.

We were VERY pleased with the service Monster Plowing provided last winter! After requesting a quote we had our quote within a day complete with a drawing of the plan of our house clearly detailing the proposed service. Our contract included plowing of our driveway and hand shoveling the front steps and sidewalk as well as the application of green melter.

The communications the company sent out by e-mail when snow storms were forecasted was very useful and the proactive measures taken in advance of severe storms (application of green melter) was much appreciated. The snow was always cleared when the snow was 1 inch or more (sometimes even when it may not have been quite 1 inch!) and the peace of mind it gave us, particularly knowing we didn't have to shovel ourselves, was priceless. We never had to worry about whether the company would show up to clear the snow. A very reliable and professional snow removal service! We have already signed up for this year.

I have serious physical restrictions that limit my ability for strenuous outdoor work, like shovelling snow. Monster Plowing Co. not only plows driveways, etc., but they also shovel walkways, narrow laneways, etc., that plows cannot access - a service that is essential for someone like me. They provided timely and professional service during the past winter season, and I have no hesitation in contracting with them again this season. I would highly recommend them to all homeowners, especially now that they provide three levels of service depending on the urgency with which the client needs his/her snow removed (e.g., before or after 8 am). This is an innovation that I had urged on other snow removal services, who told me "it couldn't be done." Well, clearly, Monster Plowing Company is one company that can "get things done"!

I engaged the services of Monster Plowing to clear the snow off the sidewalks and parking lot of my commercial building. They provided prompt, thorough and reliable service through a winter that actually saw accumulation of snow.

I just renewed my contract with Mikhail from Monster Plow, this will the 3rd year that they plowed for me. I also subscribe to their extra salting service, my property is always really dangerous even if it snows a little bit. overall they do a good job with the salting and plowing. I asked them to change the way they plowed one part of the property, I got an email back confirming my request and it was done the way I wanted it moving forward. all in all I've never had any issues and they have proved reliable for me

When Mikhail from Monster requested that I write a review of his company, I eagerly agreed in order to spread the word about how great their service is. I have been a customer for 2 winters now and have been up to this point extremely satisfied with their work. I have already signed up for next season and will be a customer for life. They are not cheap, but if you want a reliable snow plow then these are the guys to call.

I hired monster plowing to take care of my parents house when it snows. My parents are quite old and are not able to shovel on their own, so I appreciate that monster plowing was so professional. They would come to shovel and salt even when there was only a little bit of snow, which seemed to go above and beyond their contract guarantee of 1 inch. My parents always came out to meet them (if they came during the day) and said that the crew (matt and chris) were very friendly. I love the constant communication that monster provides - they send an email update whenever there is a storm coming. They are also very easy to reach (unlike other services I've dealt with). Thank you Monster for making me and my parents feel so at ease when it snows!

I've used them for a few years to take care of my head office and aggregate yard. They do a great job, and I can always depend on them showing up. I recommended them to several other property managers and all were also happy with the service.