Ostaco Windows And Doors

Windows installed in 2008.The windows warp badly in hot weather and contract badly in cold weather. The windows leak. No two windows open and close the same. The windows leak. I now have one window in which a pane has cracked. Trying to contact this company to order a replacement is impossible.This company does not answer emails.

Ordered whole home windows and doors in April. Everything showed up in October which was expected given current delivery times. All except for 1 patio door, identical to another that was delivered. On at least 5 occasions that I recall we were told it was being delivered on a certain date. On the actual day our contractor would contact them to find out it was not going to be delivered and was still a few weeks out. It is now Feb 24 and last we've been told is that it will arrive March 1. I am expected to move back into my house 2 weeks later and I don't trust that there will be a door. They have not been able to finish the floor, trim, exterior because of this. There has been no accountability and clearly the customer service has been horrible. I truly hope my contractor never recommends this company to any of his other clients. I will update this post March 1 if the window is not delivered again.

My windows were new this year. They leak so badly, when the wind blows, the curtains move. Frank said they'd 'be in the area' in 6 weeks - in January. My bathroom is so cold, the pipes will be frozen by then. Frank has a video of the leaking/motion of something I taped to the window. I finally got a appointment in a week for them to 'examine them'. The local re-seller and installer has been to my home and have verified they leak and badly. Frank has the video. I'm spending a ton of money trying to keep my house warm with crap for windows. The company expects me to sit and wait for 4 hours for them to arrive. They are only 1.5 hours away from my home! They can't even spell my name right in emails.
I want a refund. These windows are worse that the ones I replaced.

Garden door with sidelights and palladium window. 2 years old and has leaked from almost day 1. Towels to soak up leaks are wringing out wet after rainfalls. 3 visits by installing company and 1 by Ostaco have not stopped the leaks. The door is now damaged beyond repair and the Ostaco and the company I bought it from have agreed to replace it with a patio door which has been ordered for six months but still not delivered by Ostaco. Fingers crossed that it is not as poorly built as the original door.

The name of this company should be called THE FOGGY WINDOW COMPANY. They tell you this is normal and the window is "working". I notified the company last year, nothing was done. Same foggy, steaming windows this year. Waking up and not being able to see out your windows is NOT what I paid for. They don't want to hear the problem and ignore you. DO NOT BUY FROM THIS COMPANY unless you like foggy windows.

Windows were ordered March 9, supposed to be shipped May 17th.
"Sorry, windows did not come. No ETA from Ostaco either as they have no ETA from their glass supplier. I have an e-mail into their president to try and come up with a better timeline. Will report back."

No report back, no windows, nobody at Ostaco will take my call.

In 2017 our family started our dream home build. We shopped around locally and decided to use Ostico windows from a local building store here in Sudbury. Windows arrived in a timely manner, we had them installed by a local contractor and all looked good. The first winter we had 4 windows that one of the 3 pains cracked or broke. We had 3 window locks break. We contacted supplier and they came to have a look and agreed to have the pains and parts replaced. 5 months latter no response on repair. We contacted Ostico in Brampton and they set us up with there representative in Sudbury. Had a conversation with Tim (rep) and he assured me it would get looked at and repaired. Mentioned that there was bad glass produced in that year because of the high demand for windows because of the government grants being pushed. He indicated it could be the issue. As for the locks very simple to replace and warranty was good for that. Well it’s been another 6 months and I call and leave messages about every 2 weeks with no response back. Truly upset that this company with so many good reviews has left us out in the cold on a 52k purchase. Please do your homework on other companies and make sure that they have better customer support.

I have always had a great experience with Ostaco. Great quality windows and doors and great customer service. Thanks Ostaco for such a great experience my wife and I are so pleased with the finished product.

We were referred to Ostaco by a friend and we are so glad we chose Ostaco. The customer service is above and beyond. Melissa was very patient and helpful with us as our contractor left us hanging.

When our door was delivered the two gentlemen were very pleasant and very courteous. The door was gorgeous and really made a difference in the appearance from the street.

Amazing what a beautiful door can do to change the look of the house. I would most definitely contact Melissa without hesitation in the future if I am in the market for doors or windows.

I don't know about doors, but I wanted a big wood door. Then I found out that wood has to be maintained, can warp, and they are much more expensive than i thought. I went to a local home hardware and they showed me the Ostaco product. I couldn't tell it was not wood. Overall, very happy with my door and I get lots of compliments!