Premier Pool Group

Lenni has done some exceptional work for us in the past which included re-building part of our deck and supplying and installing a new pool liner. We don't know what happened, but last year when Premier Pool opened our pool, it became obvious that we needed a new heater. We left many voice messages and e-mails for Lenni and did not hear back. We ended having another company supply and install the heater and finish opening the pool. We used his company to close the pool and all was well. This year, we set up an appointment to open the pool on May 9, his crew was to show up between 10:00 and 12:00. They did not show or notify us that they would not be coming. I e-mailed him last night and have not received a reply. Won't be using him again. Not sure what's happened, but his level of service for mundane pool jobs is non-existent. He's a great guy and has done good work for us in the past but I need a reliable company.

ETA - Finally heard back from Lenni today, May 12. Apparently they had many openings that were complicated by fallen tree branches that had not been cleared by the home owner. He was very apologetic. I would have preferred a call to let us know that they would not be out and needed to re-schedule. In any event, we will be giving him another chance so stay tuned!

I would like to clarify a couple of things. We did not send a "Thank You" card for the repair of the liner leak. The leak was likely made by raccoons trying to drink water and piercing the liner with their nails not by our opening of the pool.

Premier Pool Group now wants to get paid up-front prior to doing the work (I would hope this is only for routine work - openings and closings) I was given assurances that they would not charge our credit card until their staff was on our property but given their unreliable track record we are not comfortable doing that. We will be using another company to install a new pump and do routine openings and closings. Lenni and his staff do great work at very fair prices but there are other companies that do that AND are reliable, communicate with clients AND bill after their work is done and found satisfactory.