Zean Century Stone Ltd. ( Zc Stone )

Brian from Zean Stone was recommended to us through two friends who had a great experience.

When Brian came to our home for measurements he covered all aspects of the nature of quartz. He took his time to measure the area and was extremely thorough and very personable.

Clearly his measurements were accurate as the install team removed the old counter top and placed the new quartz counter top down perfectly.

The installers were clean , polite , and articulate in the installation of the new counter top.

I would sincerely recommend Brian and his team for no stress dependable service and installation.

My kitchen reno was on a very tight timeline and I knew I wanted Caesar Stone counters. Lynx 87 owner Adrian recommended Zean Century Stone as their turnaround time was 5 - 7 days and they lived up to it.

One of the counters was just over 10 feet with the sink in the centre which was too big to get done in 1 piece so there weren’t any seams. We decided to go with 1 large piece and one small piece so the seam was not in the middle of the sink. Unfortunately, after receiving the specs for the service elevator the long piece was not going to be able to fit in the elevator to get it to my unit. This call came on Tuesday and the install was scheduled on the Friday of the same week. Jessie from Zean called and walked me through the problem and in the end I wound up with 3 pieces and 2 seams. Well to my amazement when I got home on the Friday night I had to really search for the seams and I knew where to look as I had measured where I wanted them to be.

From the get go until the completion of the install everyone was great. They were professional and did not over promise and under deliver! That is why I called them and said I would be happy to refer to them and provide a testimonial.

Great service, friendly, professional, reliable, good attitude. The template and installers were efficient and accommodating. It took me awhile to finally decide on whom to choose to install my granite counter top and I am happy that I selected Zean. They were a referral from a friend who had used them before and was satisfied. Now they have another satisfied customer. I will attache a picture of my beautiful countertop made by Zean! I would recommend this company to others in the future.

This team is very professional, polite and knowledgeable. They helped us with selecting material, stone color and edge profile. I can’t believe I have a such beautiful waterfall in the kitchen now! Thank you Zean! Will highly recommend to everyone!

The other countertop company messed up our countertop. And we find Zean to replace. They are very professional team and great quality! On time and on budget! Overall service and quality are far above the other companies. I highly recommend Zean Century Stone to everyone!

Price went up after original quote. Wouldn't let me cancel without a large restocking fee. Very rude lady. I would never ever use these people or recommend them. Do not give them a deposit!!!

Zean was recommended by my mother's friend, so we went with them because our usual contractor was unable to fit us into his schedule.

The quotation process was smooth. The man who came to do the measurements was very meticulous with everything. He provided a good amount of insight towards what we could/couldn't do with our counter top, along with good design suggestions. They also have a good selection of materials.

The men who installed the counter top did a good job, and I am overall very pleased with how it turned out. Everything looks solid, and it looks a lot better than how the previous counter top looked. I have 3 stars for my satisfaction with the company's quality of work; however, I deducted the rest based off my final experience with their sales rep.

Now here comes my issue, which has ruined my overall experience with this company. My issue is with the call I received from the sales rep in regards to the payment. There was a miscommunication regarding payment between my mother and I, so we missed the 'promised payment time', which was right after the counter top was installed. In which, the sales rep (a woman) called me a few hours later, yelled at me, yelled at my mother, demanded immediate payment, etc. And it's not that we didn't intend to pay, it was just a misunderstanding. But this was extremely inappropriate behaviour on the representative's behalf, and it definitely could have been handled more professionally. Although she firmly believes that she is professional, because she is 'nice to nice people', and 'people who pay on time'. Niceness has nothing to do with professionalism. She could have expressed calmly that she did not receive the payment yet, and needed the payment to be arranged immediately. Instead, she kept raising her voice, which made it difficult to reason with her because she would not listen.

I arranged the e-transfer, and I expressed that I did not appreciate her behaviour on the phone, because it was disrespectful towards my mother and I, as clients. It was extremely rude and unprofessional, and she could have handled it more tactfully instead of raising her voice. She did not apologize for her behaviour, instead she replied in a way that makes me question the type of people that this company wants representing them to their clients. That kind of reply from a sales rep, let alone an adult, is completely appalling to me. It was extremely passive aggressive, and she tried to justify her behaviour by shifting the blame and insulting us. Is this how a sales rep should treat their clients, even if they make a mistake? Not at all- there is absolutely no situation where it is appropriate to start off a phone call by raising your voice.

I will not be doing any future renovations with Zean, nor will I be recommending them after this experience with their sales rep. If it was not for this experience, I would have given a 9/10.

Very pleased with our purchase. The selection was very good, and your service is excellent, both at your store and when your people came to our home to measure and install.

你们最棒!

We're very pleased with our new quartz countertop that was installed by Mr. Brian Yi and his team of Zean Century Stone. They're very professional in dealing with customers and we highly recommended their exceptional services.

I called Brian at the recommendation of a family member to fabricate and install my granite counter tops. The service I received was courteous and prompt. The owner came to my home on the weekend (even though it was his daughters 1st birthday) to do the measurements and make sure every detail was done to my specification. He was knowledgeable and explained both the product and the process thoroughly. On installation day the workmen arrived and took great care when installing and amazingly cleaned up after themselves thoroughly. The finished product is better than I imagined it and I am very grateful. Thank you to Brain and Zean Century Stone for the excellent work, I will refer you every chance I get!