This entry did not meet HomeStars review criteria.
This entry did not meet HomeStars review criteria.
Repair of chimney, brick work and stairs
Margarat,
We searched our database for your name and invoice number and we were not able to located your information. Thus, according to our records, you are not one of our previous clients. If you are one of our previous clients, but you used a different name in your review, please contact us immediately so that we can resolve your concerns. Our 100% satisfaction guarantee promises that all of our customers will be happy at the end of their project and we never settle for less. We look forward to hearing from you soon, please contact our office at your earliest convenience at (416.516.0113).
What an amazing experience working with you and your family. We really look forward to working with you again in the very near future. Thanks again for the kind words in your review.
Stone Staircase & Concrete Walkway Restoration
This entry did not meet HomeStars review criteria.
Front stairs - repair and resurfacing
Jamaal,
Thank you for sharing your personal experience during your masonry restoration project. Your masonry project was performed during the fall of 2013, approximately 3 months prior to the ice storm. Unfortunately, during the ice storm, your steps were coated with 2 - 4 inches of ice. To remove this ice from your steps, you used a product that claimed to be ECO-FRIENDLY. However, this product caused the ice on your steps to thaw, transforming the ice into water. The water later penetrated the resurfacing material that we applied to your steps. Unfortunately, once that water froze again, it expanded and caused the resurfacing material to crack and flake. Note, our warranty clearly warns our customers not to apply any deicers to their masonry (as it will cause a freeze/thaw cycle which will lead to cracks and deterioration on all masonry). We are so sorry that this occurred, and we attempted to provide you with a free touch-up this year, however, the ECO-FRIENDLY pellets that you used in the winter are now causing a process on your steps known as efflorecense (white sulfar stains) to appear. Please use basic soap water to remove these stains. If you have any additional questions regarding your masonry project, please do not hesitate to call our customer service department.
Chimney Restoration and Windowsill Repair
Rick and Sandy, thank you so much for providing our company with such a great review. When we created Image Enhanced almost two decades ago, our goal was to provide a memorable experience for each and every one of our clients just like you. We truly look forward to working with you and your family during your next project. Enjoy your masonry upgrades.
Debora, thank you for choosing Image Enhanced during your chimney restoration project. On behalf of our entire team, thank you for your kind words and wonderful company review. We look forward to working with you in the near future!
Color Matching and Brick Replacement
Rebecca,
On behalf of our entire team, it was an absolute pleasure working with you and your husband during the restoration of your home. Thank you for the history of your home (it was a real treat to learn that your bricks were individually imported from London, England in 1942). Your project was a refreshing challenge (matching the existing bricks and mortar colour required a tremendous amount of patience and skill on the part of our technicians). Thank you once again for choosing Image Enhanced and we look forward to working with you and your husband again in the near future.