This entry did not meet HomeStars review criteria.
This entry did not meet HomeStars review criteria.
Jerome,
Thank you for taking the time to provide our company with much needed customer feedback. It was a pleasure to return to your home to repair the discoloured mortar joints and the efflorescence from the bricks near your front entrance. Mortar joints and bricks that are subjected to salt or calcium during the wintertime often turn white (in most cases, the repointing of the mortar between the bricks is required. Moreover, in the most extreme cases the discoloured bricks may even need to be replaced in order to restore the original appearance of your home). Please avoid using salt or calcium on your masonry as it is very harmful to all stone, brick or tile. If you need any further assistance regarding your masonry work, please do not hesitate to contact our office and one of our customer care associates will return to your home within 48 hours. Thank you once again for choosing Image Enhanced.
Dawn,
Thank you once again for choosing Image Enhanced to perform your masonry repairs, as well as providing us with more insight into your overall customer experience. We will continue working hard to improve our customer experience (i.e. professionalism, efficiency and quality etc.). It really warms our heart to know that you were satisfied with the final restoration, looking forward to working with you again in the near future.
Deburne,
Thank you for your review, it provided us with valuable information on how we can improve our customer experience. If there is anything we can do to assist you in the future, please do not hesitate to contact us and one of our Customer Care Associates will return to your home within 48 hours. Enjoy your new masonry restoration and thanks again for choosing Image Enhanced!
This entry did not meet HomeStars review criteria.
Chimney Restoration & Stone Windowsills
Richard,
Thank you once again for choosing Image Enhanced while performing your masonry repairs. Providing our clients with a level of customer service that they deserve and expect has always been the main focal point of our company. It was a pleasure working with you and your family and we appreciate your feedback. Our team is looking forward to working with you again in the near future. In the meantime, we will continue working hard to improve our customer experience so that your next experience with our company is even better than your first.
Installation of a New Natural Stone Walkway
Dale & Lori,
Thank you for providing our team with the opportunity to develop your dreams into a reality. We truly enjoyed working on your project, it provided a refreshing challenge. The most difficult stage of your project was designing your overall layout (you made this process very enjoyable as you both were very effective in communicating your dreams). We are so happy to hear that you appreciated our ideas, it was a pleasure working with a couple as artistic as you. All the best in the future and we hope you enjoy your very elegant, yet spacious 2500 square foot new natural stone patio.
Restoration of Pool Coping and Water Tile!
Frank and Olivia,
On behalf of our entire team, we thank you for your kind words and positive customer feedback. It was a pleasure working with your family and we hope to work with you again in the near future.
chimney repair, tuckpointing, brick replacement
Scotty,
We are very happy that you gave us the opportunity to work on your home and that you took the time to provide us with much needed customer feedback. The description of your overall customer experience with Image Enhanced, is so detailed, that it is as though you previously read one of our Customer Care Manuals. Thank you once again for your review, it was very valuable in assisting our team to improve our customer experience. Enjoy your new masonry upgrades.
Wonderful Service and Very Professional Artisans!
Rick,
It was our pleasure working with you and your family. Our team has always remained committed to providing our clients with the utmost efficiency, professionalism and friendly customer service. We really appreciate your review. It will assist us for years to come as we strive to reach new levels of service excellence.