Absolutely the worst customer service. DO NOT use Westeck. If and when there is an issue with the order they will stone wall you and claim they are willing to make a resolution and then just stop contacting you. They're also wise to how often they get complaints and only allow half the order to be paid by visa (I'm assuming they have a LOT of chargebacks). If you do save any money on the product it will be heavily negated by the fact that they won't replace defective or incorrect order items even if it is their fault. You'll be left with barely functioning or incorrect windows/doors. Not worth the aggravation.
- Approximate cost of services:
- $5,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
HI Jay, I'm sorry to have read your recent review; I would like to be able to resolve your concerns and listen to your feedback. Please contact me anytime at 1-877-606-1166 or by email @ jeffw@westeckwindows.com