We were experiencing an uncommon odor from our furnace fan/air conditioning after not having it on for a few weeks so I called Max to set up an appointment for the following week, well instead he said he could come within 2 hours of the call. He investigated and noted the plastic inside the motor was starting to degrade and melt from the heat of the motor running, which he said tends to happen as our type of furnace ages over 10-12 years.
He noted it was working still working fine otherwise, and didn't push for an immediate fix, but also made sure to mention that he had no estimate about when it may actually stop working. He quoted me on a repair, and I asked about replacement furnaces and gave me a quote for that too. He made sure to mention any additional work that would result (eg. since a new furnace would vent differently than the existing, the old vent still used by the hot water tank would need to be dealt with).
I always appreciate service people who will take time to explain what the options are and do a more thorough look around at more than just what you asked for initially. Max was great.
- Approximate cost of services:
- $100.00
- Company Response
Thank you for taking your time to write a review, hope in future we serve you again.