They really did an amazing job!
- Approximate cost of services:
- $100.00
- Company Response
Our pleasure. Anytime. Gutter Force team.
They really did an amazing job!
Our pleasure. Anytime. Gutter Force team.
Thank you for the nice comments.
Gutter Force Team
Frank
Thanks for the nice review. Glad we could get the downpipe unblocked at your lovely home in Aurora
A gushing review - Not gushing eaves troughs
Mike
Thank you for the feedback. Big older houses are not easy to do. Many companies won't even work on them. The house looks great with the new eaves and will look like a new place once Dave the painter does the siding and trim.
I always want homeowners to look up with pride at their newly installed eaves troughs. Finger prints being wiped off are just one of the little details we need to do with every installation...even if it means we need to go back and go up ladders to remove them. :)
Eaves replacement completed on time and within budget
It was our pleasure to serve you.
Gutter Force Team
Open letter to Homestars Team
Dear Homestars Team:
In late July-2015, a review of our company's services was published on Homestars Web-page. An internal investigation was launched immediately, involving all managerial and technical personnel of Gutter Force. After thoroughly auditing accounting data, we couldn't identify a customer with such name and services in the last 3 months.
We have attempted to resolve the issue through requesting an investigation on your side, however, review was still published. Our second e-mail to you, sent on the 31st of August, still has no response.
We believe that healthy competition and honest feedback is what drives the industry and leads to betterment of services. For Gutter Force, customer satisfaction is the best indicator of success and we would never leave a customer's feedback unattended and unaddressed.
The fact that Homestars knowingly publishes reviews that might not represent real situations raises a lot of concerns about your credibility. Such actions affect all the stakeholders, giving customers wrong perceptions about businesses.
Please feel free to reply to our latest e-mail to contact us so we could solve this issue professionally.
History of our communications is shown below.
Date: Mon 2015-08-31 8:00 AM
Hello, Shawn.
We are reaching to you regarding latest feedback by Alex on our services. Feedback is published on Homestars (http://homestars.com/companies/2781516-gutter-force).
We have already initiated an investigation on the above-mentioned review, yet, it still came back online a few days ago.
At Gutter Force, we take customer complaints very seriously and strive to resolve every issue quickly and professionally.
The office never received a phone or e-mail complaint from person named Alex in the last year. Furthermore, no one was charged with the mentioned amount (350.00) for repairs this year.
We kindly ask you to re-initiate second investigation. If this review is credible – please provide us with an invoice number for the amount that Alex is referring to in the feedback or the date Alex was serviced by us.
Thank You
Gutter Force Management
Date: Thu 2015-07-30 12:18 PM
Hello,
I am a member of managerial team here at Gutter Force.
We take customers feedback very seriously and have just completed checking of all our transactions in the past quarter. We didn't have a customer with the name "Alex" or "Alexander"; furthermore, the amount that is mentioned in a review (350.00) was never charged for any repair jobs.
As every other service company, we, naturally, do occasionally receive feedback/complaints over the phone or via e-mail and we are doing our best to correct situation. We didn't have a single complaint in the past month, which leads us to thinking that the person might have mixed us with some other service provider.
Please help us resolve this issue.
Thank you.
Gutter Force Management
6" eavestrough and leaf guard installation
It's our pleasure to serve you and be a part of your home renovation project.
Gutter Force Team
eavestrough and downpipe installation
Thank you for your review and for choosing Gutter Force.
Gutter Force Team
The person writing this review is the spouse and not the person that was directly involved with this situation.
The cleaning job as he mentions all went well but he failed to mention his wife didn’t contact us or pay us for two weeks after the cleaning job was done. When we did call her for payment she told us that our crew had knocked the downspout elbow loose were it attaches to the eaves. We agreed to go back and check it out to see what had happened. My crew were busy with getting jobs done before winter setting in so I (Mark) decided I would check it out personally. Upon Arrival I saw that the downpipe elbow was disconnected from the eaves at the top. So I put up a 25ft ladder and climbed up to screw the elbow back to the eaves. When I got to the top and looked closely, to my surprise, there was no screw holes on the elbow …the original installer, not Gutter Force, had not put any screws on that elbow to attach it. They had forced it up tight to the outlet and had screwed it at the strap holding the pipe to the wall. Some Installers do this to save time. It had come loose but had never been properly attached in the first place…. so it Was Not our responsibility. I screwed it back properly, then called the customer to explain what I observed and that there would be a charge for me going back to attach the elbow that was never properly screwed on in the first place. She did not believe me and said that our crew must have knocked it loose because” it was “fine before we were there”. I insisted we had done extra work and made the extra service call to fix something that was not our fault and there would be a charge. She insisted that we must have knocked it loose. At this point I did get emotional and preachy … I criticised her generation of wanting quality services but not wanting to pay for them. I then said “forget about the extra charge and just pay the original cleaning bill which we had done to their satisfaction …. I closed with, don’t call us again to do any services on your house again, which I now regret saying… I am sorry… I was tired and burnt out after a busy long season … we came back and fixed the problem and she was not charged any extra amount.
In summary: We do our best to be a “10” at Customer service and quality .We came back and fixed something we did not break. She got what she wanted fixed at no cost to her. We gave in.
To have a contractor come back to fix small things they should get a 10 ! (even if he was a bit testy)