Burl Oak Landscaping

Swimming Pools, Spas & Hot Tubs
Burlington ON L7R 4J4
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Reviews for Burl Oak Landscaping

Average customer rating:
9.4 10 (237 reviews)

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Robert
Robert
3 reviews Oakville, ON
10/10

interlocking

We hired Burl-Oak landscaping to install interlocking and landscape our front lawn. They were reasonably priced, professional and courteous, and exceeded our expectations. Our front lawn looks great now. We are very happy with the job and will have them back to work on our back yard in the spring. We highly recommend Burl-Oak landscaping to anyone who is looking for a professional landscaping contractor

Approximate cost of services:
$2,500.00
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r f s in Toronto
r f s in Toronto
6 reviews Toronto, ON
10/10

waterproofing my basement

I recently hired Burl-Oak Landscaping to waterproof my wet basement. We had some leaks on the outside of our foundation wall. They were among the most knowledgeable, professional and courteous contractors I have ever dealt with. They worked quickly and efficiently to remove the concrete walkway and excavate (in some areas by hand to our weeping tile), cleaned walls with a power washer and apply a water proof membrane.

I have not had a leak since they did the work which is a blessing with all this wet weather. I would highly recommend them to anyone.

Approximate cost of services:
$15,000.00
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Harv in Oakville
Harv in Oakville
4 reviews Oakville, ON
10/10

Re-Level Interlock Driveway & Add Step-Up

I have a large interlock driveway and unfortunately it had sunk significantly in certain areas. In front of the first step, it had sunk so much that the first step was 13 inches high and unsafe. I called a few contractors in and was given a wide range of quotes. Some of the contractors tried to over sell the job and said the entire driveway should be replaced. Some were very expensive and others I was not as comfortable with. Ziad from Burloak arrived with a very calm and professional demeanor. He suggested some ideas for a raised platform in front of my step and for areas of the driveway to correct for sinking. His quote was not the cheapest by any means but he made me feel very trusting of him and his ability to meet my expectations. We signed the contract and set a date. The entire crew of about 7 staff showed up on the day of the job and it was completed in one day. They leveled the uneven areas, raised the platform in front of the step and power washed and sanded the entire driveway. They came back later to seal the driveway. The driveway did sink slightly in an area they had fixed but Ziad came back and fixed it shortly after I called and assured he would be back if it were to occur again. I have a 3 year warranty the work performed and given these guys have been around for a long time and their professional nature, I am very confident I have nothing to worry about. I will engage them next year to lay down interlock in my backyard. Thanks Ziad.

Approximate cost of services:
$0.00
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Vicki  from Oakville
Vicki from Oakville
1 review Oakville, ON
10/10

Lawn Maintenance/ Landscape Construction

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

We have used Burl-Oak Landscaping for the past 4 plus years for weekly yard
maintenance. We have also hired Burl-Oak for sodding and planting when
necessary to maintain and improve the look of our yard. Burl-Oak Landscaping
also did stonework in both our front and back yard. They did a professional
looking job that enhances the appearance of our home. The staff are always
polite and professional.

Approximate cost of services:
$1,500.00
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Company Response

Thank you Vicki for the review. it was a pleasure servicing your home for so many years.

Michelle Edwards in Oakville
Michelle Edwards in Oakville
8 reviews Oakville, ON
9/10

Front porch, steps and walkway

We had our front porch and walkway done this summer. Very pleased with the way everything looks. We have had many positive comments from people in the area. The team worked hard and completed the project in one day as they promised.

Approximate cost of services:
$0.00
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Lance in Milton
Lance in Milton
1 review MILTON, ON
9/10

Front yard steps and garden

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Happy with the overall company. It could have been better. Some details were forgotten and had to be redone. But that was partly our fault. We should have made sure that certain small details were written down on the contract so as not to be overlooked. They of course were taken care of though.
We would recomend them. They do what they say they are going to do. It appears Louay strives to give the client exactally what they are picturing in there heads. Just make sure specifics are also written down so as to not cause delays and headaches on both sides. Other delays are inevitable such as weather etc so patience is needed. As would be with any contractor.
They say they will seal in a year, they do seal in a year !
They say they will repair sinks dips etc, they do !
We are very happy with the job they did. It came out just as I had pictured
it.
No worries as to wether or not they will do what they say/what your paying
for.
They are the real deal !

Approximate cost of services:
$3,000.00
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Company Response

thanks for the photos. your review is greatly appreciated.

Kerry in Oakville
Kerry in Oakville
1 review Oakville, ON
0/10

Front Walkway/Entrance

Don't use. Workmanship is poor, does not stand by his work, only warranties his work for 2 years.... It is unheard of in the landscaping business to warranty ones work for only 2 years. Louay refused to come back to fix the steps that have fallen apart as he barely used any glue or sealing, not to mention he did not create a foundation for the steps. He used a small amount of screening to lay the steps. It's just awful.

Review has 1 previous version
Approximate cost of services:
$0.00
1 of 1 people found this review helpful.
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Company Response

Hello Kerry

I am sorry you feel let down. Just a few points though, most landscapers only warranty their work for 2 or 3 years. you can browse around on this website to see i am not exaggerating. It is also written on our quote form, and you would of had to have signed off on it on our contract before agreeing to any work. In the future we will endeavour to drive this point further so there are no surprises.

Secondly we do not use screening (limestone), we use HPB (1/4 inch clear granite), which is a very big difference. Unfortunately we do not warranty glue for beyond 2 years as you had called me almost 4 years after the job was completed. I am sure you can understand why I cannot indefinitely warranty glue, since no matter what brand or how much we use, when water gets between the cap and the stone, and then freezes, it will pop the cap off. We have however come back at least 3 different times to address this issue for you, and find it quite unfair that you mention we never came back.

I understand your frustration with the project. Over time Canadian weather wrecks havoc on everything in this country. Be it a driveway, house foundations and so forth. We are sorry your initial rating of 10 for us has dropped to 0, but we cannot however warranty the work for ever. Have a great summer and I truly hope you fix whatever is wrong with your steps permanently.

elly in Mississauga
elly in Mississauga
5 reviews Mississauga, ON
10/10

rennovations of the front yard

I just finished rennovating my front yard using Burl-Oak company and was amazed by the level of service, attention to details, follow up phone calls and professionalism. I must say that i am a very demanding customer but I felt very comfortable with Burl-Oak company. They give you an advise but don't push it, they listen to all your requirements and sincrerely want you to like the finished product. if you do not like something they make sure they change it and they always follow up phone calls. I highly recommend them. This is the perfect company who really cares about your needs and also about their brand. I do understand they are very in demand, so if you need the job done I would recommend to call them in advance. Sincerely, Elly

Approximate cost of services:
$2,000.00
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Marianne in Mississauga
Marianne in Mississauga
11 reviews Mississauga, ON
10/10

Interlock patio, steps, and retaining wall including re-use of existing materials

The scope of the job was extensive, including:

- Replacing an existing set of steps with a new patio area
- Building a new set of steps in a different location for a newly-installed set of patio doors
- Re-designing steps that lead to a pool
- Extending the patio by building a new patio area on the other side of our house, which required escavation and a bit of a retaining wall as a result of the grading of our lot
- Re-building an existing retaining wall, including the installation of a new weepage system to allow for proper drainage

I contacted Burl-Oak after spending six weeks on the quoting process with another landscaping company. Despite several site visits, the first company was only comfortable providing a quote that was conditional at best, with the price depending on a number of noted variables.

I contacted Burl-Oak on July 15. I was immediately impressed by Lou'ay Sulaiman's professionalism. He phoned me within a couple of hours after I sent my e-mail and was honest that Burl-Oak's schedule was full and that they were booking jobs well into the fall. Though we were hoping to complete the job during the summer months, we realized that many landscaping companies were booked and appreciated that Burl-Oak would have been able to squeeze us in at all, and elected to proceed with a quote.

Lou'ay visited our home that night, discussed the particulars (such as the re-use of as much of the existing material as possible to keep costs down), and provided a quote broken down by major aspects of the job within 15 minutes. The quote was very competitive -- 20% less expensive than the best "conditional" quote provided by the first landscaping company we were working with -- and we decided to proceed with the project.

The work took place the first week of November. I've posted an annotated picture of the "before" as well as a few detailing the results. The job took six days and we found Burl-Oak Landscaping to be very professional. Given the scope of the work, we feel we received very good value for money.

Note that the price for the scope of work was tax-inclusive (just under $6900 before taxes -- that includes the last-minute change), and that we were able to achieve that price in part because we re-used as much of the existing material as possible. (e.g., from the sliding door steps, pool steps, and retaining wall).

Burl-Oak did a great job incorporating the new sections into our existing interlock patio and we are very pleased with its transformation. We look forward to enjoying it next summer, and feel that the re-design will makes our backyard more functional. We appreciate the big part Burl-Oak Landscaping played in helping us to achieve our vision, and we would not hesitate to recommend them and use them for our future landscaping needs.

Approximate cost of services:
$7,800.00
What could this company do to improve their services?
Make sure that all details are discussed and noted on the contract. We didn't fully discuss the implications of re-building 6 feet of the planter-side of the retaining wall, which lead to questions about what was or wasn't included during the job itself.
Any advice to offer fellow homeowners facing a similar project?
Related to the above, a takeaway for us would be to ensure that all details are discussed and understood prior to signing the contract. Lou'ay was unable to attend our final contract-signing meeting, and hindsight being what it is we realized once the job started that there were a few details we had not adequately discussed and agreed upon. This resulted in a small up-charge to change the shape of an existing planter ($200 tax inclusive), and there was a possibility of additional upcharges depending on how much of the existing material was suitable for re-use. In the end, the only up-charge was for the planter change, though a lesson learned for me and my husband would be to discuss such details up front. As we had not ensured that those details were fully understood by all, we accepted the charge and will be sure to be more fulsome in future dealings with contractors.
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Company Response

the before and after photos look amazing. thanks for the great review. Cheers.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Burl Oak Landscaping

We are a proffesional Design and Build Landscape Contractor. We service the Western Toronto, From Etobicoke to Hamilton and beyond. We take pride in the work we do, and spend time with each an every potential client to ensure the final outcome meets their expectations. We are not your discount Landscaper, we are meticulous, and set high standards for ourselves.

We offer Landscape Design, Contruction, and Lighting. We take on jobs from as small as walkways to as large as complete backyard makeovers. We have Finished carpenters on staff, so consider us your one stop shop for all your outdoor needs, from decks to interlock patio's, flagstone, to complete outdoor (12v) lighting systems.

We look forward to hearing from you.

Lou'ay & Mark

CATEGORIES
Interlocking Stone, Carpenters, Swimming Pools, Spas & Hot Tubs, and Waterproofing
PRODUCTS
Techo Bloc, Navascape, Unilock, Permacon, Best Way Stone BWS, Rinox, Oaks Pavers
SERVICES
Landscape Design, and Construction. Includes Hardscapes (interlocking Pavers, Flagstone, etc...) and Wood Working (decks, Gazebo's, Pergola's etc...), Speciality Products (fireplaces, Stone BBQ's,) Outdoor Lighting (12v LED based lighting system) Basement and bathroom renovations and interior construction December to April
BRANDS
Unilock, Oaks Pavers, Permacon, Techo bloc, Banas Stone (india Stone Flagstone), Wiarton Flagstone and more.
STYLES
Modern, Antique, Classic, Post modern, Contemporary
SPECIALITIES
Interlocking, Flagstone, and Wood working (Finished Carpentry)
WEBSITE
https://www.burloaklandscaping.com
YEAR ESTABLISHED
2008
NUMBER OF EMPLOYEES
12
RETURN POLICY
N/A
PAYMENT METHOD
Cheque, Cash (HST still applied), VISA, MasterCard, American Express, Debit, Financing
LICENSES
ICPI certification
MEMBERSHIPS
CNLA LO. (LAndscape Ontario) ICPI (Interlock concrete paving institute)
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
Please call to discuss any details
BONDED
Yes
PROJECT RATE
Every project is unique
WRITTEN CONTRACT
Yes
WARRANTY TERMS
2 year workmanship warranty. Ask us about how you can get an additional 12 month warranty.
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