Recently had them replace the eaves, downspouts, soffit and fascia around our house. We got multiple quotes on the project and their pricing was competitive. We went with them because of the great reviews on Home Stars.
However not everything they did was up to our expectations or satisfaction.
I'll start with the Good:
-the workmanship is excellent, the workers on-site did a very good job with the actual installation.
-anytime there was something that was not as expected from what the estimator told us the guys on-site were very good in discussing with us and determining the correct fix for the issue.
Unfortunately, now for the Bad:
-the estimator scheduled to come to look at the project at 5pm one evening. We left work early and rushed home - and the estimator never showed up....there was no one at the office to answer the phone and we had no way of contacting the estimator because the office didn't give us his number. The office contacted us the next day, apologized, and told us that the estimator had a 'family emergency'....when the estimator arrived later the next evening he was honest and he told us that he just forgot. The good here - he came at 7pm the next night so we wouldn't have to leave work early again.
-The crew finished mid-day on Saturday. They took all of the major pieces of scrap (old eaves, soffit, etc.) but there was debris all around the house. Numerous pieces of metal and screws. And the metal was all small pieces with sharp jagged edges that would have cut open feet (or a dog's paws). I had to spend over an hour after they left walking around our house picking up sharp pieces of metal and screws.
Summary - while they did excellent work and we are happy with the actual eaves/soffit/fascia that they installed I would not recommend them. The issues with the estimator and the hazardous mess they left around our house were both serious issues - from what I can see there are a lot of eaves/gutter/fascia companies with good ratings here on HomeStars - I would recommend going with someone else who were a little more conscientious.
- Approximate cost of services:
- $3,000.00
- Company Response
Hello Omar. We want to thank you for choosing Royal Crown Aluminum. We are very sorry to hear about the debris that was left behind. This is a very rare occurence in our company as our installers are very careful. They take their job very seriously and as you say in review, they do a great job. We welcome you to call our office as we have a gift for you for the inconvenience and appreciation.