Watch the fine print:
"All our sales are final. No refunds, only exchange within 48 hours of the date stipulated on your order. All guarantees are subject to a fee of $6 or more per piece for shipping and handling charges."
One of our thermometer handles was crushed. To get it replaced would have cost $6 or more for shipping and handling. I fixed it myself. Fixing it revealed the inside of the product, which was clearly NOT the finest materials available.
In the cooking demonstration, in the reference to 7-ply, we heard only about the copper disk and "Surgical ChromoTanium Stainless Steel" but not about the aluminum and iron, which form part of the 7 layers. That was omitted. In fact, it was stated that there was no aluminum.
I am feeling very duped and very stupid for falling for this.
- Approximate cost of services:
- $3,307.00
- Company Response
Hi Craig, the "fine print" as you call it is not fine, and we actually read our policy aloud to you, then you initial saying you understand, so please be fair. Although the policy states 48 hours for exchange we routinely extend this, providing all products are in the original box and not used. The thermometer (should it be defective) is normally replaced free, and since it is a spring loaded thermometer I am confused as to what you think constitutes "the finest quality" in a spring? As for the 7 layers, the 7 plys do consist of various metals which are described on the product card that was included with your cookware. The important factor to keep in mind is that ONLY the chrome-titanium metal touches your food, making our cookware one of the safest and most efficient in the world. The other 5 layers provide for specific area's of concern: copper provides the even heat distriution and aluminum great conduction. Having them "sandwiched" by 12oolbs of pressure is part of the strength of our product.
Regardless we are sorry to hear you are not happy and would welcome the opportunity to discuss any issues you may have. Please call the offfice where you purchased the products, they will be happy to discuss these issues.