In short, Turnbull Roofing did an amazing job, start to finish!
Chris Phelps came to our place and gave us a reasonable quote, managed our expectations as to when work would begin and how long it would last.
The crew's foreman Mark (don't know if that's his correct title) was on site at least once a day ensuring things were being done up to their company's standards, and patiently answered a lot of questions for me.
The crew itself showed up early each day, was extremely friendly and really worked well together. I mentioned something I had concerns about the skylights leaking and a short time later, they said that it wasn't the roof or skylights, but the glazing on the skylights needed sealing and they did it! It was a quick job for them, but it made a lot of difference for us.
One of the crew with whom I spoke said that the crew worked hard, and the company treated their people really well, and would never work for another company again if it were up to him. I was quite impressed by his sincere dedication to the company. If you treat your people well, they will do their best! Needless to say, I have full confidence in their work, and if something does happen some time in the future, based on their transparency and reviews on Homestars, I'm sure they would handle any issue that were to come up.
Mark gave me a few tips I found helpful:
1) if you have your garage being redone, and you have an open roof with cars inside, take them out to prevent dust and sawdust from falling on the cars.
2) If you have antiques or paintings on the walls, loose fittings can be knocked loose during the hammering, so you should secure those if in doubt. (In our case a small plastic light cover in the bathroom fell off and I realized when I put it back on that it was barely hanging on in the first place).
3) If you have a warped roof, this is often the plywood, roofing on top of it won't straighten it out: it needs to be replaced.
Given some of the bad reviews I've read about some other roofing companies, we spent a lot of time researching companies as well as roofing options. Time well spent, and we feel we made the right choice.
- Approximate cost of services:
- $20,000.00
- What could this company do to improve their services?
- The only thing I can think of is to note areas of a warped roof and bring to the attention of a homeowner that replacing with 1/2" plywood would be a better option on a roof that bears weight (e.g. due to solar panels) or a low slope. I don't think this comes up much though.
- Any advice to offer fellow homeowners facing a similar project?
- As mentioned in the review, here are a few tips: 1) if you have your garage being redone, and you have an open roof with cars inside, take them out to prevent dust and sawdust from falling on the cars. 2) If you have antiques or paintings on the walls, loose fittings can be knocked loose during the hammering, so you should secure those if in doubt. (In our case a small plastic light cover in the bathroom fell off and I realized when I put it back on that it was barely hanging on in the first place). 3) If you have a warped roof, this is often the plywood, roofing on top of it won't straighten it out: it needs to be replaced.
- Company Response
Thank you for taking the time to review our company. It means a lot to our business and it is much appreciated.
TR Management