Turnbull Roofing replaced our 19 year old roof in May, and the task from start to finish was performed in a timely and professional manner. Chris visited the home first, and assessed the roof in its entirety - photos were taken, and the overall condition and work required was documented. He then reviewed the projected work, including vents, flashing, plywood board requirements (if any), metal valleys and also discussed how the yard is to be covered in tarps and how cleanup will be performed during and after. Chris was thorough, knowledgeable and professional, and clearly explained the process and patiently answered any questions. Weather is a constant factor which may change scheduled dates; Turnbull Roofing confirms the date as soon as the weather allows, and keeps the client informed ongoing. They do their best to provide a date that fits in with other work scheduled by the client, such as driveway repaving or window installation.
The actual crew were diligent, courteous and professional, and Turnbull aims to complete a job in one day (residential home). In our case they returned the next morning for one hour to complete a final section.
Tarps covered the perimeter of the yard and flower pots and other deck furniture were moved away from the roofing area. Upon completion all of the moved items were put back and the area surveyed for nails (magnetic sweep). We asked that a metal stack that was rusted, be painted, while the crew was up top, as it would not complement a new roof. To our surprise, they had already planned to do just that, and had brought suitable paint in an appropriate colour!
Trudy the office manager called the next day to arrange a followup with Chris - he collected payment, discussed the job in general and also reviewed the Owens Corning Roofing and Asphalt LLC Limited Warranty. Any client concerns were also addressed.
Turnbull aims to maintain a relationship with the client post roofing day, and, are WSIB certified. The company strives to keep its employees long term, and it shows; the company instills loyalty, work pride and commitment.
We are most happy with our roof and its aesthetic appeal, and recommend Turnbull to anyone looking for a new roof!
- Approximate cost of services:
- $7,100.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank you Susan for taking the time to review our company. It means a lot to our business and it is much appreciated.
TR Management