I was completely dissatisfied with there service. Let me explain why.
1. I was given two car tickets as they left there bin on my driveway and i wasn't able to park on my driveway. I know this could have been avoided by me but they were very defensive immediately when trying to explain my situation and get a price reduction to cover the costs of the tickets.
2. They must've used a couple of bad batches of shingles but did not care enough to look them over or save a few bucks and installed them anyway which now look like they are 3 years old instead of new.
3. And this is most important, they left a dent in my brand new aluminum garage door from there ladder and would not rectify the issue! It's been a year and a half after the fact and every time I pull into the driveway I am reminded of this fact. I had called about it immediately when I noticed which was a day after the incident but of course they don't have a record of the call. I called about a month or two later and had a guy come out and 'look' at it. He of course was defensive and pretty much straight up told me I was mistaken that they could have done it!
I would never recommend this company. Oh, and in order for me to get $100 off of their quote to 'cover' for my car tickets I originally had to give them a 10/10 and write a glowing review. Unprofessional at best!!
- Approximate cost of services:
- $7,000.00
- Company Response
Anonymous in Newcastle,
However infrequent this type of review may be for our company, it is no less disheartening to read. Turnbull Roofing & Renovations Ltd, prides itself on our exceptionally high rate of customer satisfaction.
We are currently reviewing these interactions with our company and are taking steps to ensure the processes in place encourage an amicable and satisfactory resolution for all our customers.
Sincerely,
Steve Turnbull