Had Turnbull quote me a new roof in Brooklin. They took my $300 deposit and could not do roof before the winter season as I requested. They would not refund my deposit and I chose another vendor to complete roof. This is not the way to do business!
- Approximate cost of services:
- $0.00
- Company Response
Hello private user,
Deposits are only taken late in the year to secure projects(and pricing) for spring installations. If customers would like to have their roof installed very late in the season or prior to the following spring it would have been weather permitting. If the weather does not co-operate, we have no choice but to reschedule, which is clearly explained to all customers. We do our very best to accommodate each project, but some things(ie: weather) are out of our control. If you signed a contract with us, then decided to go with another company because you didn't want to wait, or simply for a cheaper price, that of course is your choice, but deposits(as with any business) are non-refundable. This would have been explained, but feel free to call our office anytime and we can discuss in more detail.This review is under investigation as there are a few discrepancies in the brief statement submitted
Regards,
tr management