All Canadian Appliance Service

Called United Appliance Network after I read an add on Kijiji. The install was quoted at 49.99 install and 34.99 removal. I figured that was fairly reasonable. From the get go, he started informing of the bad build of my condo and how shut off valve was seized and that there wasn't another one for the whole apartment and he need to install some random plumbing fixture to fix it for another $100. Then the came the dishwasher install... he said it was missing things. power plug and other random stuff... that was another $80. I asked him to use the stuff from the old dishwasher, he insisted he couldn't. In total, it ran me $280. By the way, his name was Jack. I then found out that there was a shut off valve for the whole apartment and the valve he "fixed" wasn't seized. To make things worse, whatever he did is now leaking. They wont answer my phone. The number on kijiji is listed 905 918 1836. The end up calling you back on 547 274 7882. They talk about how they have hundreds of trucks, but i think its 2 people. Jack and the person that answers the phone. The cheque was made payable to N.C.L Construction LTD. That's how I found this page. They changed their name from "All Canadian Appliance Service" to "UNITED APPLIANCE NETWORK SERVICES INC." I'm hoping this shows up on Google.

UNITED APPLIANCE NETWORK SERVICES INC.
UNITED APPLIANCE NETWORK SERVICES INC.
UNITED APPLIANCE NETWORK SERVICES INC.

Here is my experience with this company:
I had to install 3 appliances (microwave, dishwasher and a fridge with ice maker line). I found them through Kijiji. The prices seemed very reasonable (59.99 for dishwasher, 79.99 for microwave, 59.99 for ice maker line) I called them and they came in a couple of hours. The moment the technician stepped in, the estimate doubled because of "extra parts required". Their parts were extremely expensive (even the smallest part was $60 or more). And they charge double part price when the pipes were not close enough. My dishwasher was within 1ft range to the water line, but they had to charge twice for the parts since their parts were not long enough. When they finished 3 appliance installation, the price was close to $750 with parts (their original estimate was around $270). So I wouldn't recommend this company to anybody since their estimate is highly deceiving. There are a lot of complaints against them Better Business Bureau website. Also they do not have a dispatcher or a technician team, since I called them continuously for a week, day and night, to verify their HST registration number (they didn't have HST reg. number on the invoice, but they charged HST), and no one answered the phone for a complete week.

As stated in an earlier posting, beware of the tactics used by this company. They quote what appears to be a reasonable price and make their money based on extras. As soon as they come into your home, their installers are critical of the work done by other sub-trades. They use the criticism as an excuse to exceed the initial estimate. When finished, they present you with a bill that in our case was 3 times the estimate and blame it on unforseen site conditions. The installation was done incorrectly and when they came back to rectify the problem, they presented us with another ridiculous bill. We refused to pay and the company gave our home phone number to the service staff who called to harass us. Today, the installation is still not correct and the appliance manufacturer has asked us to go back to the installer to rectify it. We will not allow these people back in our home so we are stuck with a sub-par job. Do NOT make the mistake of dealing with this company!