Mr. Furnace

I called in at 9:00 PM as it was very cold outside and our furnace had stopped working. I was told to expect someone between 9:00 and 11:00 PM. I was updated twice during this time to say the service person would be late. The last time was to say he would be tied up until late into the night but could come between 7:00 and 9:00 AM. The service person finally arrived at 11:00 AM but I wasn't too concerned as I know that service calls can take longer than planned (I had called another service company in case the first one didn't show up). Once Robert arrived all things went well and he did an excellent job in explaining everything he would need to do and did.