Bought more tiles than I needed, wanted to return unopened boxes, phoned Aeron to confirm can return them, he said I was 2 days over the 30 day returns.
Asked me to keep ringing him as he wanted to check with his supplier, if it was possible. On my 3 rd phone call he said not possible to return them.
Will stick with the big box stores in future as its so much easier.
Also asked for quote for countertop, they were $ 1,600 more than my other quote.
- Approximate cost of services:
- $900.00
- Company Response
Dear "Jacki"
Thank you very much for your review and for taking the time to provide your opinion. We regret to hear of your dissatisfaction with our return policy. We strive to have a very flexible and fair return policy, which is stated in clear on every invoice.
Every solid, professional and specialized business, like ours has return policies, terms and conditions.
Our return policy allows you to return left-over material, and I would like to add that were delivered <> to your doorstep. There are no restocking charges with-in 30 days of the purchases on tiles in full boxes, in original packaging and for mosaics, loose, unused, and single pieces are 100% full price refundable. With that said, we really apologize for the inconvenience that this may have caused you and we would like to see if there are other arrangements that can be made to accompany your situation.
Further, regarding to the counter top project, prices significantly vary in the stone choice and in the details involved in producing the counter design, and further more reflect on the quality of finish, precisions of cuts, which includes and not limited to the edging, profiles, leveling, seams joining quality, installation etc.. Our workmanship and quality is unmatched, ensuring clean and precise cuts, leaving no room for errors. We strive to beat any written quote, where we can compare apples to apples.
Thank again Jacki, for your critical feedback and we appreciate your business and look forward to better serve you and future clients.
Respecfully,
Keramin Management