I hired Sharon and her mother Maria to refinish my kitchen cabinets. The work they did on-site was sloppy, messy, and unprofessional. They over-sprayed paint onto my walls, floor and cornice mouldings. They made me pay in full for my kitchen before they let me see it, and when I was unhappy because the colours didn't match, they became hostile and insulting. Sharon refused to correct the mistakes, telling me that I shouldn't expect 100% perfection. Now I am left to clean up a huge mess in my home in addition to hiring another company to fix Sharon's mistakes.
- Approximate cost of services:
- $4,000.00
- Company Response
At Finish Pro Paints Ltd, we strive to satisfy every client at all times. Unfortunately (and very rarely) we encounter situations where we realize that there is no possible way to do so no matter how hard we try. In this situation Laura requested the most inexpensive and most effective way to antique her doors, she was explained prior to us starting her project that the gables and side panels would be a solid color and she had no issue with this, also I did not charge her to antique her crown molding (which was not in the contract) and two extra cabinets which she showed us on the day of starting her kitchen. Laura also wanted to work for us a salesperson trying to join our team, once I declined her offer this is when all the issues began.