mold.ca was very impressive at first. They removed mold in 3 rooms in my house. They started on the mud room and Greg emailed me to say they had found vermiculite insulation and this could have asbestos in it. They didn't have the equipment for this, so they left. They didn't give me any advice on what I should do or where to call. Luckily, I found a company who tested the vermiculite. The test was sent away and thankfully there was no asbestos in it. mold.ca put plastic up in ceiling of the mud room before they left, but there was an opening from there to the master bedroom, plus there was a heat vent. Had there been asbestos present, it would have gone throughout the house. I can't even imagine what this would have done to my family's health. I emailed Greg when I received the results of the test to arrange to have them come back and finish the room. I was told they would be happy to come back for $1000 a day. It clearly states on the mold.ca website that they test for asbestos. This certainly wasn't true in my case. I gave them a "1" because they helped me by taking away some garbage that had nothing to do with what they were doing.
- Approximate cost of services:
- $5,000.00
- Company Response
We at Mold.ca strive to provide a premium mold inspection and remediation service to all of our clients. Unfortunately, additional issues were detected at your home which fell outside the services that you contracted us for. As part of our promise to service customers, we did provide you with an action plan on how to proceed with the unforseen issues and were prepared to come back to your home to finish any outstanding work under the terms and conditions of our agreement. It is unfortunate that you feel that you did not receive the quality of service you deserve. The Mold.ca team would like to work with you to satisfy any outstanding issues you may have. Please feel free to contact us at any time.