Mold.Ca

Mold Detection & Removal
Toronto ON M5X 1K6
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HomeStars  >  Plumbing in Toronto  >  Mold.Ca  >  Leak & bsmt remediation
Leslie from Toronto
Leslie from Toronto
4 reviews Old Toronto, ON
9/10

Leak & bsmt remediation

Just after installing a new kitchen counter, we discovered a longtime leak from a bathroom pipe down our stack and into our kitchen. The plumbers wouldn't touch it until we took care of the mold hiding behind the drywall.I did a lot of research and had a couple of quotes before choosing Gregg and MRI. Gregg was heads and shoulders above the other estimators in terms of empathy, professionalism & transparency. He used his moisture detecting equipment to check out the extent of the damage of the leak and then made recommendations for the bsmt too. We knew the bsmt had been moist since we moved in. We approved his reasonable estimate and his boys showed up exactly on time and were super neat and non-intrusive and just a pleasure to deal with over the 4 days total. Such a relief to get our bsmt cleaned out and so pleased that they saved our brand new counter. Precision workers. Gregg was always available to check in and deal with any concerns. I can only fault him for introducing us to an atrocious contractor who was to reconstruct the hole in our ceiling and missing cabinets. Terrible 'handyman' who never should've attempted it himself. Eventually we reached out to Gregg and MRI again and they did what they could to rectify the situation. By then we just wanted our materials back and didn't want to speak to contractor again. If it wasn't for the fact that we were introduced to the nightmare contractor, I would give MRI-Mold.ca a 10, just don't use their contractor referrals.

Approximate cost of services:
$9,000.00
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Company Response

Thank you for your testimonial and we sincerely appreciate your feedback regarding the reconstruction contractor. As you know we take great pride in our work and would never knowingly put a client in bad hands. Although we tried to assist you in bringing things to resolution I recognize that does not erase the terrible experience you had with that contractor. Our clients are important to us and we have taken your feedback very seriously. Based on your feedback we will no longer be referring that contractor.