Mersey Heating And Air Conditioning

Mersey Service Experts was recommended to me by the company who looked at my chimney liner. Hugh English, one of their comfort advisors, came to do the quote. He came across as very knowledgable and wanting us to get the best deal and quality for what we needed. He even came back to do a load calculation for our house when we requested one. Hugh went out of his way to be accommodating and patient when we ran into trouble setting up Costco accounts - above and beyond what I have ever experienced with other companies. As for the furnace and air conditioner, the installation went smoothly, the crew was quite pleasant and answered of all my questions. Although we've only had our units for less than a month, so far things are working great.

We were absolutely delighted with our knowledgeable and affable sales associate from Mersey Heating. He assisted us not only in suggesting appropriate systems to meet our unique needs but also expedited various rebate programs that were available in the marketplace at the time, thus saving us money! Worry free for the customer I would say...
The service has been outstanding and we are delighted with our new Furnace and Air Conditioning - keeping us cozy in the winter and cool in the summer. Who would I recommend them to? Anyone who would listen and anyone who wants to utilize a top notch customer-centric, reliable company!

What are your reasons for giving Mersey Service Experts the rating that you did?
- very friendly
- very knowledgeable
- prompt
- courteous
- efficient
- having two dogs of his own as we do, he recommended changing the filter twice a year which we will do

we needed to upgrade our furnace and a/c unit. bob looked at our existing stuff and didn't pressure us to buy. we were really pleased and decided to purchase based on his knowledge and expertise.

Service man was very pleasant and did a good job. However, he came late but made up for it by being very professional. He was unable to print a receipt which we have requested. We will see if we get it after only one request.

Had a confirmed appointment and after half hour being late called the company could not get hold of tech to confirm his arrival - eventually he called and said he would be there soon - it ended up 1 hour late- he was friendly and did a good job

Our first new home purchase with a new furnance most people would assume there is not much maintenance required. We had a lot of dust in our new area in the first year and also with 2 Bichons who don't shed anyways, our filter was changed almost every 2 months.

One night the furnance stopped running and even though the filter was new it wouldn't start for some reason! We called the service number on the furnace and Mersey was at our door within a few hours.

They quickly found the motor problem and cleaned it and was running well again. That was at about the 1 year mark after we moved in and no problems until our 4th year now when there was a small puddle forming beneath the furnance. Warranty was only 2 years but i still called the same number and Mersey arrived shortly after. They cleaned up the clogged pipe and described how condensation can clog it up. They also recommended a every two year minimum maintenance on a furnace which we should follow and we will!

The service person was thorough and took the time to explain the work that they were doing, why it was important and safety features about my gas fireplace. My gas fireplace was not working and the front glass was cloudy. He resolved the issue quickly and explained how to prevent the issue from recurring. I was very impressed and felt that I got very good value for the money spent. I will ask them back each year to ensure the proper function of my furnace and gas fireplace.

He left the premises clean and tidy and the hand held billing machine made it easy to use my visa card.

We received first class installation with extreme attention to detail. The little the brackets were positioned correctly and straight and the workmanship was fantastic! They even cleaned their shoes on the front mat before they came in to the house. They are great at follow up servicing and phone to remind you about it! I would highly recommend this company to anyone that needs service or installation for heating and air conditioning.

Nothing was wrong with my a/c, but decided to take advantage of gov't rebate to have an inspection done on it to improve efficiency. I have a cover on my a/c. When the technician came to the door, and we walked around to the a/c, the cover was already off and I noticed one of the screws was already taken off. He fiddled with it and then told me I had to replace the capacitator, and that my call now became a service call which meant he was charging me $100 for the visit instead of $50 (not including cost of part).

Asked him why he accessed the a/c prior to getting me and he denied it. Complained to the manager, who was outraged at me for suggesting something like that. Against all better judgment and obvious facts, she refused to believe me and backed up her technician. If your in business to rob people, this makes sense.

Asked that they not send the same technician to replace the part, and they agreed. They phoned me the day of service and said he was the only one available. He came with a brutal attitude, and decided to pass judgment on my future abilities as a father once he saw my wife was pregnant.

I kicked him off of my property at that point.

Stay Away!!!

BTW, same company as Mersey Service Experts.