We purchased our new appliances for the kitchen from them in early 2009. The freezer shelves were defective. The Frigidare repair man did some retrfitting job by putting in spacers. This lasted for 8 months then broke again. Frigidare refused to repair the defect as thec 1 year warranty had run out. We had purchased the extended warranty from Coast and they alllowed us to put our full purchase price towards another fridge. The also did not charde for delivery. A A1 Company.