Complete back yard and pool area
- Approximate cost of services:
- $35,000.00
Complete back yard and pool area
Landscaping and patio an basement sealing
Bury drainage pipes and re-lay bricks for safety and drainage
Response to negative Review on Homestars
The Facts
• Customer contacted us June 3, 2008 sales appointment booked for June 13, 2008 and quote given for front and sides for approximately ninety five hundred to redo the poor quality front and side landscaping.
• Customer just wanted a repair done to existing poorly installed interlock and steps with no consideration for the roof water that was causing erosion and puddles in the existing walkway.
• August 15, 2008 customer sent a fax to our office, to just do some repairs to existing interlock and steps and fix the down spout roof water problem. The cost to do that work was approximately twenty five hundred dollars.
• Work was completed in October and invoiced October 15
• Customer paid part of the invoice and held back five hundred until spring
• March 8, 2009 customer sent a request that three items be addressed two items on re-leveling the existing interlock and one on some sand wash out at drain pipe.
• On April 29, 2009 a senior service person addressed the three items and on April 30 our office called to make sure customer was happy and requested the final payment. Customer was happy and agreed to pay the balance.
• May 6, requested payment second time and payment was received May 25, 2009.
• October 2009 repair work is out of warranty.
• Fall 2011 customer calls and asks for some repairs to existing interlck. Office manager responds by indicating work is long out of warranty and there would be a charge. Customer does not want to pay for any repairs.
• Summer 2012 customer calls again requesting repairs, talks to the office manager and wants someone to look at the interlock and drain pipe.
• Senior service person goes to the residence and finds normal settlement on a walkway that was installed poorly, may years ago by the previous contractor and there is some further settlement in a few areas, which is to be expected.
• The drain pipe needs some soil and seed as the slope of lawn is vary steep, and will erode with time. This is normal ware and needs to be maintained over time by the homeowner or their maintenance contractor.
• Office manager communicates this to the customer and that there will be a charge. Customer wants the maintenance done at no cost.
• Office manager sends a letter to the customer stating, further to your requests for service work to be done by Markham Landscaping our warranty is for one year. After one year there is a charge for service. The work you had done at your residence was in 2008, and serviced in 2009.
• Fall 2012 the customer insists on calling and talking to the general manager. I get on the phone and explain how unrealistic the customer is to request and insist on follow up service work after four years from installation. I indicated that we keep vary detailed records of all calls and service requests and that the work we did in 2008 was serviced in spring 2009. She expected the work to be done at no charge and if we did not do the work that she wanted which was some major repairs, that she would write a complaint letter about us in an attempt to do our reputation some harm. I indicated that her behavior is totally unreasonable, because we have an excellent reputation and work very hard at servicing our customers. Just look at all the projects we do in your neighborhood every year. Further, that existing landscaping that was done over ten years ago was poorly done by the previous contractor and they were aware of that fact. They made the decision to repair, and not do the re-landscape of the front and side as first quoted in spring 2008.
• I have been running this business for over thirty years and I have seen unreasonable requests for service outside warranty, but this one is extreme.
Mike