For my window retrofitting project I needed to order windows with specific depth. After detailed explanation what I needed Jim confirmed with supplier this can met with specific window model. After 3 weeks I got windows and the depth was wrong. Ordered windows couldn't fit existing opening I was planning for.
Update: I got a call from Jim and we agreed that he would work with AllWeatherWindows to find proper resolution to my situation as it was direct fault of their sales reps. End customers shouldn't be hold accountable for misrepresentation of a product by supplier. I am glad we found common grounds with Jim. He is very nice guys and care about his customers and reputation. We were able to complete the project with a workaround that was covered by the supplier - thank you for Jim to arrange this.
It is important to know that things go wrong but the place you always want to deal with each time is the one that haven't let you down with the situation I was in.
- Approximate cost of services:
- $1,100.00