Those Repair Guys

Hired Those Repair Guys to complete a main floor over haul. Met with Albert who gave us the standard contractor lingo of how he doesn't like to work for free, does it right the first time and stands behind his work with his warranty. We decided to hire him and it didn't take long to realize this company is certainly made up of amateurs and not contractors. Not only do they not like to work for free but they don't like to work while getting paid. This job was suppose to be completed in two months and actually was completed in 4 months. He decided to take a 3 week holiday in the middle of the project. No respect for our living situation. The main floor is 1100 sq/ft.
We had Albert install a new washroom. The tiling work was horrible and non symmetrical in the shower. There is silicone caked all over the shower due to faulty measurements. Asked him to redo some of the tiles that were popping but did little to help over all. Installed a bathtub and freestanding faucet that drips onto the lip of the tub. Again, due to faulty measurements.
We had all the doors replaced none of which close anymore. They are all on an angle striking the jambs. The openings were re-framed and the doors were new. Brought in a contractor who said they need to be taken down and re-jammed.
We had the flooring replaced with hardwood from carpet. Approaching door frames and vents the measurements fell short and filled with wood filler to compensate for poor measurements. Received faulty excuses as to why this happened. The reason we see it happened is because these guys choose to converse on their phones while measuring.
We removed the carpet from the stairs to be replaced by hardwood. Well, they actually installed strip hardwood and nosing on the stairs and not stair treads. The strip flooring failed immediately after it was installed. Demanded that it be removed and replaced with the proper application of stair treads. Albert tried to bill us $1200 extra for the removal and installation of the new tread. It was their incompetence that thought this was a good idea. We paid for all material costs, the entire $2500 in wood and nosing was simply discarded. At no point did a tape measure hit the floor to determine how much material was needed. We ended up with so much excess hardwood. The flooring company wouldn't take it back because it was a custom order. Albert simply told us to put it online to sell it. Easy to say when we paid for it.
We had a contractor come in and quoted us almost $10, 000 to fix the mess left by Albert and Those Repair Guys.
There was never any quality assurance throughout the entire job. Once final payment was obtained he never turned back. He refused to address any issues with his work siting we owed him the $1200 worth of work on the stairs.
We absorbed thousands of dollars worth of extras simply due to his negligence. We are writing this to assist anyone contemplating using Those Repair Guys. Do yourselves a favour and hire professionals. Rest to sure when something goes wrong Those Repair Guys will run the other way. The home was butchered.

We are currently in the rebuilding process with a professional contractor who employs finish carpenters to reframe and rehang the new doors we need to re-purchase. As you can see from the photos some of the these doors were planed to fit the horrible framing job and cannot be reused. This includes replacing Jambs, stops, trim and baseboard. They will also be recutting the floor vents as they are all different sizes. We will be ripping out the shower wall and have it done professionally as we can no longer look at the slop of shower caulking and the unsymmetrical tile setting dominating the eye line. We are on the hook for thousands of dollars due to Albert and his crews incompetence. This was suppose to be our dream home.

Does this look like a fictional story? The bill was paid in full, completely. I threw out $3500 in excess flooring ordered by Albert. Am I getting that back? Incompetent measuring was the standard with these guys.

On time, on budget every time... Complete fail. I would move on as well Albert however we are straddled with a 17 year debt to pay for your incompetence and lack of leadership and integrity you have for your own company.

These photos are a depiction of the product Albert was proud to deliver to us after spending $100K. Notice the doors were hung with not a single shim? Couldn't even bother to router the hinges. They all fell into the jambs and couldn't close. We just threw out $1200 in trim and doors just to repurchase new ones.

On a final note, during the re-demolition we did get the homophobic note written on the back of our new trim in the bedroom.
We simply refuse to pass that photo along to anyone in any credible forum. That was not expected but not surprised. Just a class act through and through.

After using 3 other companies, we wish we'd called this one sooner! They listened, didn't charm and talk us into unnecessary repairs, understood the urgency of the situation. They arrived on time, and finished the job on time, didn't charge us more when it was done, didn't forget equipment, didn't share stories of other jobs, didn't get personal. They were very professional, tidy and focused on what needed to be done. It was a pleasure dealing with them. We had had another quote, the same week, for the same job, it was over $1,000 and would take days. These guys finished the job in 24 hours. No hassles at all.