Allstate Moving & Storage Inc.

I used Allstate Moving and Storage for my USA relocation. I found, from the beginning, understanding and sympathy even my work visa was late.
They did a great job loading with care, then unloading the items in Dallas, Texas. Definitely I will recommend to anybody in need and I cannot give less than 10 out of 10 rating. If I will need this service in the future I will use Allstate Moving and Storage and Joyce in particular without any hesitation.

Cosmin

My wife and I move every 3-4 years and we have used Joyce/Dave and AllState Moving and Storage each time over the last 12 years. Very dependable, professional and pleasant people to work with. We have used their packing service in the last couple of moves and couldn’t be any happier.

I would thoroughly recommend their service.

Sunil

I used Allstate moving to move my furniture from New Jersey to Mississauga, they were excellent in every detail . Charged me the exact price they quoted me, no damages at all , perfect timing and overall honesty. I strongly recommend it.

This is the second time we used Allstate Moving to and from the USA.
Service was fantastic! Always on time, and keeping me posted on the schedule and a call the day before to let me know they were in the area and would be there "tomorrow" as scheduled.

They took extremely good care of all items and especially all of the fragile items. TV's, Mirrors, Paintings etc.

I highly recommend them for quality of service, service itself and for being very, very competitive.

The project which involved AllState Moving was a temple renovation project which spanned over 3 years - 2014 to 2017. Uniqueness about this project was that it was done in phases, while the regular activities continued. AllState was selected through a bidding process and the estimate provided by them was 90% accurate, due to which our budget was not affected. It involved movement of furnitures, belongings and other equipment to on-site container provided by them. I was the Project In-charge and can recommend AllState for their honesty and motivated manpower. There was not much supervision required, once they were told to do a job. At the same time, all of their personnel were very loving and matured and can work in a disciplined way. Extremely reliable and never said NO to anything. I have very good memories about this experience with AllState and will surely like to work with them in future.

I am very happy I chose All States Moving over other carriers. They were extremely professional. They delivered packaging materials so I could pack some of my personal stuff and majority of other household items they packed for us. It was quite a painless process for us. They were cheaper as well compared to the other quotations I had received. I will not hesitate to re-use their services and will highly recommend them to anybody looking to move.

I needed furniture moved from my mothers home in Florida to Toronto. I called several places before making my decision to proceed with Allstate Movers.
Once making my decision I had several calls and various emails with Joyce. She was very quick to respond to my many questions (and I had a lot)
Dave, the three movers and Joyce went above what I could have expected.
I would highly recommend Allstate and I will use them again!

I have contracted All State Moving and Storage numerous times over the years to move our personnel items both within Canada and also to the USA. Dave is very reliable, all the moves have been done on time, with no damage whatsoever. All State is very price competitive, and I would highly recommend them to anyone looking to move.
Thxs, Bill

[ORIGINAL REVIEW]
Allstate Moving & Storage moved us from Toronto, Ontario to the Boston, Massachusetts area in July 2015.

The moving out process seemed to have gone well enough - the team that arrived at our home to load up the truck appeared to be attentive, responsive and professional throughout.

Unfortunately, the crew used by Allstate on moving into our apartment in Massachusetts was far below the caliber of the Toronto team.

The moving in process was difficult. For instance, boxes labelled as fragile as well as labelled which way was up were both carried and placed upside down by the team and the boxes and other things were handled roughly throughout. Heavy boxes were piled on top of lighter, fragile boxes. When we asked one of the movers to be more careful with some paintings, his response was irritation - he informed us that he was not a mover and that he was doing the best that he could.

Allstate's movers attempted to get our largest couch up the stairway into our apartment through brute force, punching several holes in the walls, scraping the stucco ceiling, staining and indenting walls throughout the hallway (amongst other damage) and damaging the couch as well.

After causing the damage, Allstate's crew abandoned the attempt at moving the couch in. The couch was literally left on our doorstep (standing on its side). The driver drove the truck away without providing any direction or assistance on how we should be thinking about the couch.

We hired Allstate as a company of professional movers. That is not the experience we received - the US-side crew even admitted to that.

Allstate has not responded to our attempt to resolve the matter. We were in regular contact with Allstate's office from our move in July 2015 through to October trying to get the matter resolved.

Allstate did make an 'offer' to us in September 2015 but it was not clear what the very modest proffered amount related to (damage to property or to home). Allstate appears to have arbitrarily decided on the extent of the damage even without actually examining our property and without attending to the insurance coverage we paid for.

Our landlord has been extremely patient with us but there is significant damage to the house which needs to be repaired. The cost for the repairs to the house alone will vastly exceed Allstate's 'offer' and that is putting aside the damage to our belongings (and that is where repairs are even possible - some things cannot be fixed and others have been destroyed).

It is now December and none of our property has been repaired nor has the house been fixed up. Allstate has said that it is not willing to review the matter any further.

We would strongly NOT recommend using this company on account of our experience with it and its unwillingness to resolve the situation despite our best efforts. We may need to resort to legal action to try to recover our costs.

[ADDITIONAL COMMENTS - FEBRUARY 2016]
This is an update in response to Allstate's comments on our review. We won't bother going through point by point, but suffice it to say that the Allstate response is misrepresenting us. We didn't manipulate (that story made up about the $1000 is weird - we're not even sure how Allstate arrived at that conclusion). We didn't hide information. We are just a married couple with two kids who wanted our stuff moved without damage to it or to our house. In the end, both were badly damaged and Allstate has done everything it can to avoid taking responsibility for the damage caused by its personnel, including attacking our character.

Our suggestion, then, is that if you decide to hire this company, beware - our experience is that it will stop working with the customer and mount a defense if anything goes wrong. Is it really worth the risk?