We hired Monarch to redo our kitchen. They came into our house to start the job Aug 27, 2018. My husband had everything ripped out and prepped for them so all they had to do was install the cabinets, measure for counter top and install. This was to take approximately 3 weeks. They finally finished the job March 8, 2019. To say they put us through hell is no exaggeration. They measured wrong so everything was downhill from there. Their installer is anything but professional. Most of what he did had to be redone. I would NEVER, NEVER hire this company
- Approximate cost of services:
- $34,000.00
- Company Response
You are correct! We made an error when measuring your kitchen for the new cabinetry. Your project was scheduled to commence the week of September 24th and we started the installation on September 27th. We attended a site meeting and at that time the error was discovered. We immediately ordered new cabinetry to correct this situation. Furthermore, we added additional cabinets and countertops to configure your kitchen the way it was supposed to be. This was done at no additional cost to you. Unfortunately, we had lost your trust and we had to work under the time constraints that you put on us to complete your project. At no time did we shirk our responsibility to you, our valued clients. We would not rest until your beautiful new kitchen was complete and we had honored our commitment to you. Thank you for considering our position. Now that your project is complete, we wish you and your family many years of enjoyment in your new kitchen.
Neil Samson