I am overwhelmingly thankful that Richard answered the phone at 8:30 pm on a Saturday night. My Wife was bathing our child on the upper floor and upon draining, the main floor toilet puked up a plethora of interesting content all over the place. After containing the mess and 3 failed attempts to get a hold of the top google searches I found Edmonton Emergency plumbing on homesteads.com.
Richard arrived at 10pm and promptly got to work. After using an auger in the main line we ran some water and everything seemed OK so
he left at midnight.
Unfortunately that wasn't the end and the basement backed up again the next night. He was there the morning after and managed to clear out a large chunk of abs pipe (who knows how that got in there) a soother that my daughter had tossed in the toilet as I was
flushing 4 months ago.
His démener was that of a family friend (that happens to be an excellent plumber versus some faceless company man. My wife stated that she would have felt completely fine with him in our house even if I wasn't able to be at home. Highly recommend this company.
- Approximate cost of services:
- $690.00
- Company Response
There are very few instances where we have to return to a job site, but this was one of them.
Unlike many plumbing companies that "bundle" services together, and then promote the extras as magically "free", we generally don't do video inspections unless there appears to be a valid reason.
In this case we were confident we had cleared the obstruction, and as it was midnight when we finished and this family had young children we advised them to let us know if they had any further problems, and that we would cover it under our regular service warranty.
As the homeowner did experience a recurrence we cleared the line again at no charge. In this instance we did advise a camera inspection which allowed us to identify, locate and remove items that were causing an issue. We also found a backwater valve access that had been covered over by the previous homeowners.