Extremely poor customer service. I've been dealing with Reface since November 2016, and I'm still telephoning them to get the kitchen finished. I don't know how many times I've phoned and nobody returns my calls Today when I called, I was told I wasn't telling the truth about setting a definite time and date. After dealing with them for these many months, you can bet I wouldn't miss a scheduled date! The cupboards are just fine, but the counter still needs to be addressed. Common courtesy and common sense is truly lacking with this company.
- Approximate cost of services:
- $20,000.00
- Company Response
Because this review is anonymous we consider this to be invalid as we have had no record of these issues being voiced by any of our customers.
If said customer would like to call us directly and verbalise their concerns, we would be happy to discuss any miscommunication or concerns.
We have been in business for over 15 years and this is not how we treat our customers.