Hello,
Once again I have not heard anything from you in regards to the weight of our furniture and the expected arrival time of our furniture. I am very concerned about the lack of follow through and communication on your part. I get no comfort when I call you and hear about how busy you all are and how you are understaffed. You were persistent when picking up our furniture that it occur on the date that it was agreed upon (June 11, 2015) or there would be additional charges. It is now the end of June and we have been waiting for more than a week to get our furniture delivered. The trip from Los Angeles to Kelowna takes 3 days not three weeks. This is costing me real money on my side, which I am guessing will not be covered by you which puts me in a very difficult situation. Please understand that, while I have tried to be accommodating the lack of service has become a concern and a monetary cost to me. Can you please send me the name and email address/phone number of the person who owns Transcanada Movers. Beginning today I will expect your company to compensate me for any out of pocket costs that I have incurred while awaiting your delivery of our furniture.
Garry Chalmers
- Approximate cost of services:
- $3,400.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?